Jacob Simon Gwamiyehe
Bukoba
Summary
Results-driven banking professional specializing in innovative investment strategies and client engagement. Proven track record of enhancing modeling and statistical analysis processes to drive continuous improvement and maximize client satisfaction.
Overview
14
14
years of professional experience
Work History
Relationship Officer
Mkombozi Commercial Bank
Bukoba , Tanzania
01.2021 - Current
- Attending customers enquires and solve their complaints
- Build sustainable relationships of trust through open and interactive communication
- Conducted risk assessments for client portfolios, recommending strategies to mitigate potential losses.
- Provided financial advice to clients based on their needs and goals.
- Established strong relationships with clients through regular, personalized communication.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Verified completion of legal formalities prior to closing dates through research and process.
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Advanced competitive awareness of market trends, products, practices, and local rates through extensive market research.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Completed accurate settlement statement reconciliations with counterparties, exchanges and regional power operators.
- Built positive and productive customer connections to drive consistent sales.
- Applied strict company and regulatory standards when producing contracts and documentation.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Completed sales order tickets and processed client-requested transactions.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
- Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
- Developed new practices to increase efficient delivery of commodities and product process compliance.
- Developed solutions to meet market gaps and drive company sales.
- Researched current market to identify information needed for sales presentations.
- Drafted proposals for potential new business opportunities.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Analysed client financial statements to offer tailored advice and products.
Teller
Mkombozi Commercial Bank
Bukoba, Tanzania
11.2015 - 01.2021
- Receive and count working cash at beginning of shift
- Identify customers, validate and cash checks
- Accept cash and checks for deposit and check accuracy of deposit slip
- Process cash withdrawals
- Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
- Perform services for customers such as ordering bank cards and checks
- Receive and verify loan payments, mortgage payments and utility bill payments
- Record all transactions promptly, accurately and in compliance with bank procedures
- Balance currency, cash and checks in cash drawer at end of each shift
- Answer inquiries regarding checking and savings accounts and other bank related products
- Attempt to resolve issues and problems with customer's accounts
- Initiate and open new accounts
- Explain, advise on and promote bank products and services to customers
- Identify referral opportunities and make relevant referrals ensure compliance with all internal controls and established policies and procedures
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Transmitted orders to supply cash to meet daily needs.
- Adhered to financial services security and audit procedures.
- Maintained accurate records of all transactions for compliance purposes.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Identified transaction errors when debits and credits did not balance.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Cross-sold additional bank products when applicable to meet customer needs.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Trained employees on cash drawer operation.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of bank records and client information.
- Prepared official checks for customer and internal bank needs.
- Answered customer inquiries regarding bank products and services.
- Followed up on requests from customers in a timely manner.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Received and counted daily inventories of cash, drafts and checks.
Teller
Advans Bank Tanzania
Mbeya
03.2013 - 10.2015
- Receive and count working cash at beginning of shift
- Identify customers, validate and cash checks
- Accept cash and checks for deposit and check accuracy of deposit slip
- Process cash withdrawals
- Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
- Perform services for customers such as ordering bank cards and checks
- Receive and verify loan payments, mortgage payments and utility bill payments
- Record all transactions promptly, accurately and in compliance with bank procedures
- Balance currency, cash and checks in cash drawer at end of each shift
- Answer inquiries regarding checking and savings accounts and other bank related products
- Attempt to resolve issues and problems with customer's accounts
- Initiate and open new accounts
- Explain, advise on and promote bank products and services to customers
- Identify referral opportunities and make relevant referrals ensure compliance with all internal controls and established policies and procedures
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Transmitted orders to supply cash to meet daily needs.
- Adhered to financial services security and audit procedures.
- Maintained accurate records of all transactions for compliance purposes.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Identified transaction errors when debits and credits did not balance.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Cross-sold additional bank products when applicable to meet customer needs.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Supplies Officer Trainee
Mbeya Referral Hospital
Mbeya, Tanzania
01.2012 - 12.2012
- To plan purchases for the user departments
- To maintain the level of stock and control overstock or stock out
- To purchase goods, services through different methods and procedures
- To examine the needs of the user departments
- To identify the potential suppliers
- To invite the suppliers in competition
- To order items/goods from potential suppliers
- To negotiate the prices with suppliers
- To inspect the delivered items
- To prepare the purchasing documents such as Legal purchase order, purchase invoice, proforma invoice and quotation forms
- To maintain purchasing records and information
- To evaluate the performance of suppliers in order to get quality items at right time and right quantity
- Conducted performance evaluations and provided constructive feedback.
- Supervised subordinate staff in carrying out daily duties and activities.
- Led training and development programs to enhance team skills and performance.
- Oversaw the development and implementation of operational procedures.
Accountant Assistant
Agriculture Research Institute
Mbeya, Tanzania
01.2011 - 12.2011
- Manage all accounting transactions
- Prepare budget forecasts
- Publish financial statements in time
- Handle monthly, quarterly and annual closings
- Reconcile accounts payable and receivable
- Ensure timely bank payments
- Compute taxes and prepare tax returns
- Manage balance sheets and profit/loss statements
- Coordinated timely payments from vendors, clients, and account holders.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Supported accounts payable and accounts receivable functions.
- Managed inventory records and conducted periodic counts to verify accuracy.
- Reviewed invoices for accuracy prior to payment processing.
- Analyzed financial data and produced reports for management review.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Checked postings and documents for correctness, accuracy and proper coding.
- Assisted in month-end and year-end closing processes.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Calculated income and social security tax deductions.
- Processed invoices and reconciled accounts payable transactions.
- Analyzed financial information detailing assets, liabilities and capital.
- Calculated taxes owed based on current regulations.
- Reconciled or entered report discrepancies found in financial records.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Assisted in the preparation of financial statements, reports and records.
- Reconciled computer reports with manually maintained ledgers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reconciled bank statements by comparing statements with general ledger entries.
- Reconciled expenses and financial records.
- Monitored internal controls to detect and prevent fraud.
- Provided support during financial audits by preparing necessary documents and answers.
Education
Bachelor's Degree of Business Administration - Business Administration and Management
MBEYA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Mbeya01.2013
Advanced Level - Economics, Geography and Mathematics
MBEYA SECONDARY SCHOOL
Mbeya01.2009
Ordinary Level - Science Education
SANGU SECONDARY SCHOOL
Mbeya01.2006
Skills
- Proficient in Numerical Analysis
- Active Listening Skills
- Customer-Centric Approach
- Detail-Oriented Accuracy
- Effective Time Management
- Analytical Problem Solving
- Ethical Standards
- Collaborative Teamwork
- Resilient Under Pressure
- Assertiveness
- Financial acumen
- Marketing
- Creativity and innovation
- Persuasion techniques
- Service assistance
- Banking
- Effective customer communication
- Relationship building and management
- Loans
Languages
- English
- Swahili
References
- Kelvin Marick, Relationship Manager, Mkombozi Bank, P.O.Box 1137, kelvin.marick@mkombozibank.co.tz, +255718146065
- Gosbert Kaiza, Branch Manager, Mkombozi Commercial Bank, P.O.Box 400, Mbeya, gosbert.kaiza@mkombozibank.co.tz, +255743973456
- Bicolimana Simon, Engineer, TANROADS, P.O Box 26, Kigoma, bicolimanasimon@gmail.com, +255625709033
Hobbies and Interests
- Reading motivational books
- Jogging
- Listening to slow music
- Tourism
Personal Information
- Date of Birth: 01/21/89
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Married
Research Report
The evaluation of performance of information technology in public health sectors,
Case study, Mbeya Referral Hospital
Languages
English
Advanced
C1
Swahili
Proficient
C2
Timeline
Relationship Officer
Mkombozi Commercial Bank
01.2021 - Current
Teller
Mkombozi Commercial Bank
11.2015 - 01.2021
Teller
Advans Bank Tanzania
03.2013 - 10.2015
Supplies Officer Trainee
Mbeya Referral Hospital
01.2012 - 12.2012
Accountant Assistant
Agriculture Research Institute
01.2011 - 12.2011
Bachelor's Degree of Business Administration - Business Administration and Management
MBEYA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Advanced Level - Economics, Geography and Mathematics
MBEYA SECONDARY SCHOOL
Ordinary Level - Science Education
SANGU SECONDARY SCHOOL