Summary
Overview
Work History
Education
Skills
Languages
Timeline
Personal Information
Hobbies and Referees
Generic
Jacob Lucomwa Laurian

Jacob Lucomwa Laurian

Tabora

Summary

Professional relationship specialist with track record of enhancing client satisfaction and retention. Background in developing strategic plans and successfully implementing client-centric initiatives. Known for collaborative approach and adaptability in dynamic environments, leveraging skills in communication and problem-solving to drive results.

Overview

12
12
years of professional experience

Work History

Relationship Manager Agr retail scheme and partnership

NMB Bank Plc
11.2022 - Current
  • Asset book growth from USD $ 22.4Mn Approved season 2021/2022 to current USD $ 108 Mn season 2024/2025 i.e 5 times asset growth in 3 years
  • Quality, Implemented strategies for repayments of disbursed loans and ensure asset portfolio quality, i.e maintaining PAR below 6% and NPL below 3% each year consistently.
  • Deposit mobilisation and initiatives which brings about USD $ 50Mn inclement on deposit year to year.
  • Achieved goals year to year both financials and services and rated 5 out of 5 on performance metrics year end 2024
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints timely to establish trust and increase satisfaction.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
  • Negotiated and closed complex deals with key clients, securing significant revenue streams.

Relationship Officer

NMB Bank PLC
11.2016 - 10.2022
  • Performing all relationship officer duties at NMB Urambo branch includes loan portfolio growth both number and volume Agri loans, MSME's and SWL while Maintaining quality portfolio within bank acceptable range for 6 years consecutive at Urambo
  • Carrying out branch operations activities includes custodian ATM replenishments, strongroom controls, call over, snap check, auditing reports, sales of launched and existing bank products, various bank campaign to rise revenues on NFI, deposits and interest income
  • Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
  • Promoted a positive work environment through open communication, fostering collaboration among team members.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Prepared contracts and related documentation according to strict standards.
  • Oversaw complex transactions involving multiple parties ensuring smooth execution without compromising compliance requirements.
  • Enhanced team productivity by providing ongoing training and support to junior Officers.

Zonal AgroLending Coordinator

Access Bank (T) LTD
01.2014 - 10.2016
  • Performance managements in the assigned regions (lake zone and western zone) includes closely monitoring of performance to loan officer's daily follow-up on performance of all branches observe and oversees efficiency of overall workflows, policies and procedures
  • Supporting risk mitigation and risk managements Includes carrying out close supervision and fraud control
  • Entered data, generated reports, and produced tracking documents.
  • Anticipate and plan for staffing needs in the branches, preparing recruitment and carrying out trainings and assessments
  • Staff development activities include support HOD in the performance appraisal identify and propose structural on underperforming and propose action when needed, ensure internal learning and development, daily coaching and capacity building
  • Business growth, continuity and partners relationship, maintain good relationship with stakeholders, prepare and present reports on business performance and ensure all products requirements meet market demands requirements.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to high management for resolution
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.

Education

Certificate of Primary Education - Examination (CPEE)

Kigalama Primary school
Karagwe, Kagera
10.2003

Master of Business Administration - Leadership and Governance (MBA LG)

Insititute of Accountancy Arusha (IAA)
12-2025

Bachelor Degree of Science - Agricultural Economics and Agribusiness

Sokoine University of Agriculture (SUA)
10.2013

Advanced Certificate of Secondary Education - Examination (ACSEE)

Pugu High School
02.2010

Certificate of Secondary Education - Examination (CSEE)

Kibasila Secondary School
10.2007

Skills

  • Leadership
  • Relationship building
  • Decision-making
  • Excellent communication
  • Customer relationship management
  • Portfolio growth
  • Loans processing
  • Risk assessment

Languages

English
Swahili

Timeline

Relationship Manager Agr retail scheme and partnership

NMB Bank Plc
11.2022 - Current

Relationship Officer

NMB Bank PLC
11.2016 - 10.2022

Zonal AgroLending Coordinator

Access Bank (T) LTD
01.2014 - 10.2016

Bachelor Degree of Science - Agricultural Economics and Agribusiness

Sokoine University of Agriculture (SUA)

Advanced Certificate of Secondary Education - Examination (ACSEE)

Pugu High School

Certificate of Secondary Education - Examination (CSEE)

Kibasila Secondary School

Certificate of Primary Education - Examination (CPEE)

Kigalama Primary school

Master of Business Administration - Leadership and Governance (MBA LG)

Insititute of Accountancy Arusha (IAA)

Personal Information

  • ID Type: Driver's license
  • ID Number: 4002275362
  • Date of Birth: January 23, 1990
  • Gender: Male
  • Nationality: Tanzanian
  • Marital Status: Married

Hobbies and Referees

Hobbies


  • Physical Activities i.e engaging in sports
  • Volunteering includes participating in community services
  • Blogging



Referees


Stewart Singo 

Branch manager NMB Bank Plc

Nzega branch,Tabora

Mob : +255 784 473 344

Email Stewart.singo@nmbbank.co.tz


John Machunda

Seniour Manager-Agr retail scheme and partnership

NMB Bank Plc,Head office

Mob : +255 756 000 533

email : John.machunda@nmbbank.co.tz


Isaac Masusu

Head - Agr retail advisory

NMB Bank Plc Head office

Mob: +255 763 822 794

email: isaac.masusu@nmbbank.co.tz





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Jacob Lucomwa Laurian