Jackson R Emmanuel
Mbeya
Summary
Results-driven professional specializing in network troubleshooting, fiber optic installation, and customer relationship management. Proven ability to deliver impactful technical support and training, enhancing operational efficiency and client satisfaction.
Overview
1
1
year of professional experience
Work History
Turtorial Asisstance Computer Science
Theofilo Kisanji University(TEKU)
Mbeya
12.2025 - Current
- Facilitated Computer Science tutorials and practical sessions to enhance student understanding and engagement.
- Provided technical support for computer labs, programming, and network systems.
- Assisted lecturers during laboratory sessions and academic initiatives to improve educational outcomes.
Fiber Optic Cable Technician
Halotel-Tanzania
Dodoma
06.2025 - 08.2026
- Deployed fiber cable to customers in FTTH projects.
- Installed, spliced, and tested fiber optic cables to ensure seamless connectivity.
- Diagnosed faults and performed repairs to uphold network stability.
- Maintained backbone and last-mile fiber for optimal network performance.
- Ensured reliable high-speed data transmission while adhering to safety standards.
Customer Executive Operations Manager
Smart Applications
Mbeya,Iringa,Njombe,Makambako & Songwe
09.2025 - 01.2026
- Managed daily customer operations and service delivery processes to improve customer experience.
- Oversaw system usage and client onboarding to enhance user satisfaction and streamline workflows.
- Coordinated customer support teams to ensure prompt resolution of client issues.
- Facilitated communication between technical teams and customers to streamline service delivery.
- Provided comprehensive technical support to address client needs.
- Ensured optimal functionality of Smart Health systems across the regions.
Tutor & ICT Support Officer
GreenHill Institute
Mbeya
04.2025 - 06.2025
- Delivered lectures and practical training in ICT courses, improving student engagement and comprehension.
- Provided technical support to staff and students, facilitating timely problem resolution and minimizing downtime.
- Maintained and troubleshot institutional networks, hardware, and software systems to ensure reliability.
- Ensured seamless operation of classroom technology and administrative ICT resources, enhancing overall learning environment.
Education
Bachelor in Computer Science - Computer Science
Mbeya University Of Science And Technology
Mbeya-Tanzania12-2024
Some College (No Degree) - Telecommunications Networks
University Of Dodoma
Dodoma-TanzaniaSome College (No Degree) - Science
Musoma Technical Secondary School
MaraSome College (No Degree) - Science & Art
Nyabulogoya Secondary School
MwanzaSkills
- Network troubleshooting
- Fiber optic installation
- Technical support and system maintenance
- Data transmission
- Customer relationship management
- Project management and team coordination
- Effective communication
- Problem resolution
- Training and development
- Computer and software proficiency
Languages
English
Advanced (C1)
C1
Swahili
Native
Native
References
Dr. Jaha Mvulla
Manager – Research, Innovation & Training
Electronic Government Authority (eGA)
📞 +255 678 831 902
📧 jaha.mvulla@ega.go.tz
Dr. Nicholaus Mrindoko
Head of Department – Computer Science
Mbeya University of Science and Technology (MUST)
📞 +255 759 238 700
📧 mrindoko.nicholaus@must.ac.tz
Mr. Ibrahim Ame
Lecturer – CIVE
University of Dodoma
📞 +255 743 270 790
📧 ame.ibrahim@yahoo.com
Timeline
Turtorial Asisstance Computer Science
Theofilo Kisanji University(TEKU)
12.2025 - Current
Customer Executive Operations Manager
Smart Applications
09.2025 - 01.2026
Fiber Optic Cable Technician
Halotel-Tanzania
06.2025 - 08.2026
Tutor & ICT Support Officer
GreenHill Institute
04.2025 - 06.2025
Bachelor in Computer Science - Computer Science
Mbeya University Of Science And Technology
Some College (No Degree) - Telecommunications Networks
University Of Dodoma
Some College (No Degree) - Science
Musoma Technical Secondary School
Some College (No Degree) - Science & Art
Nyabulogoya Secondary School