Jackson Kihongole
INFORMATION TECHNOLOGY
Dar es Salaam
Summary
Dynamic and results-oriented IT professional with over [4 years] of experience in designing, implementing, and managing cutting-edge technology solutions. Proven expertise in system architecture, network infrastructure, and software development, coupled with a deep understanding of industry best practices and emerging technologies. Skilled in collaborating with cross-functional teams to drive innovation and deliver scalable IT solutions that align with business objectives. Possess a track record of success in optimizing IT operations, enhancing cybersecurity measures, and ensuring high system availability and performance. Adept at problem-solving and troubleshooting complex technical issues to minimize downtime and maximize productivity. Strong communicator with a passion for staying abreast of the latest IT trends and leveraging them to drive continuous improvement and business growth.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
ICT Instructor
Tuwapende watoto VTC College
02.2019 - Current
- Conduct ICT long course training (three years course)
- Procuring and supervising all ICT inventories within an organization
- Establish and maintain ICT infrastructure within an organization
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
ICT Technician (PT)
KINONDONI MUNICIPAL COUNCIL
3 2017 - 6 2017
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Created user accounts and assigned permissions.
- Collaborated with cross-functional teams to implement infrastructure improvements, resulting in enhanced efficiency.
- Maintained office PCs, networks and mobile devices.
- Configured and tested new software and hardware.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
System analyst
Tanzania Creative technologies (TCT)
07.2018 - 02.2019
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Improved system efficiency by analyzing and optimizing software processes.
- Evaluated vendor proposals for hardware and software acquisitions, ensuring compatibility with existing infrastructure while maximizing cost-effectiveness of investments made in technology resources.
- Resolved malfunctions with systems and programs through troubleshooting.
- Improved systems with addition of new features and infrastructure.
- Diagnosed, troubleshot and resolved network and system problems.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Researched and adopted new technologies to add value to existing offerings.
- Provided client support on system operation and troubleshooting.
Education
Diploma in computer science -
University of Dar es salaam College of information and communication technology (COICT)
Dar es Salaam, Tanzania 01.2017 - 05.2019
Certificate in computing and information technology - undefined
University of Dar es Salaam computing Centre (UCC)
Dar es Salaam, Tanzania 01.2016 - 05.2017
Certificate of Secondary Education (CSE) - undefined
Neluka Secondary school
Dar es Salaam, Tanzania 01.2007 - 05.2010
Skills
Customer Service
Skill Base
- Knowledge in advanced computer application including office automation in computing activities.
- Knowledge in website and web based system development using languages and content management system like WordPress, Drupal and joomla.
- Knowledge in network hardware and software maintenance, computer hardware and software maintenance.
- Knowledge in conducting ICT training activities.
- Knowledge in working with any new technology in ICT industry, with high speed coupling and learning with the new ICT environment.
Language
English and Swahili
Career And Job Objective
To contribute my knowledge and skills in social and economic development of my country and the world at large. This will be achieved through working hard with different Government and Non-Government Organizations. As well by accepting challenges, fulfilling the organizational goals and conducting research activities is another way to reach my aspiration.
Personal Information
- Date of Birth: 01/16/93
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
References
- Mr. Sa runi Nji pay, Senior Statistician, National Bureau of Statistics, P.O.Box 2683, Dodoma, Tanzania, +255 658217564, saruninjipay@gmail.com
- Mr. Hamza Abdallah, Senior manager, MTTECH COMPANY, P.O.Box 2683, Dodoma, Tanzania, +255746 344 508
- Miss. Ruth Buetkofer, President, Tuwapende watoto organization, P.O.Box 35 103, Dar es Sa laam, Tanzania, +255 758194170
Timeline
ICT Instructor
Tuwapende watoto VTC College
02.2019 - Current
System analyst
Tanzania Creative technologies (TCT)
07.2018 - 02.2019
Diploma in computer science -
University of Dar es salaam College of information and communication technology (COICT)
01.2017 - 05.2019
Certificate in computing and information technology - undefined
University of Dar es Salaam computing Centre (UCC)
01.2016 - 05.2017
Certificate of Secondary Education (CSE) - undefined
Neluka Secondary school
01.2007 - 05.2010
ICT Technician (PT)
KINONDONI MUNICIPAL COUNCIL
3 2017 - 6 2017
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