Jackson Gwambasa
Dar es salaam
Summary
Proven ability to build relationships. Excellent communication and listening skills Good sales and negotiation skills Good mathematical and computer skills.
Overview
11
11
years of professional experience
Work History
Credit Sales Officer
AEL Financial Services
Dar es salaam
04.2020 - 12.2021
- Maintained sales report and monthly quotas.
- Built rapport with customers by offering friendly, knowledgeable and supportive customer service.
- Responded accurately and professionally to all customer queries.
- Assisted team with various tasks.
Relationship Manager
TEVI Microfinance
Dar es salaam
01.2020 - 03.2020
- Developing new strategies to acquire and retain existing customers to increase annual sales.
- Managing affluent credit centre, ensuring smooth operations and marketing activities.
- Meeting clients and prospects in and outside the branch in an attempt to expand business relationships.
- Representing the branch at the regional and head office and championing for a better work environment.
- Leading and coaching other branch staff to ensure they are productive.
Registration officer
NIDA
Arumeru
09.2017 - 05.2018
- Clients registration.
- Clients form verification and documentation.
- Client's form scanning, Issuing IDs for clients, answering client's queries.
- Any other duties assigned by my superiors.
Loan Supervisor
Finca Microfinance Bank
Ifakara
10.2013 - 11.2014
- Team supervision.
- Loan approving.
- Marketing and sensitization.
- Customer care.
- Any other duties assigned by my superiors.
Loan Officer
Finca Microfinance Bank
Dodoma
08.2010 - 10.2013
- Conducted loan sensitization campaigns to educate customers about products.
- Loan assessment.
- Loan disbursement.
- Conducted loan monitoring to ensure compliance with terms and timely repayments.
- Managed delinquency processes to minimize defaults and support client repayment plans.
- Loan recovery.
- Executed additional responsibilities as delegated by management to support team goals.
Education
Advanved Diploma - Information Technology
Institute of Finance Management
Dar es salaam, TanzaniaAdvanved Certificate - Advanced Level Secondary Education
Tambaza Secondary School
Dar es salaam, TanzaniaCertificatite - Ordinary Level Education
St Anthony's Secondary School
Dar es salaam, TanzaniaSkills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Leadership
- Loan assessment
- Compliance verification
- Client onboarding
- Problem solving
- Negotiation skills
- Conflict resolution
- Risk assessment
Hobbies and Interests
- Travelling
- Watching football
- Listening music
Languages
- English
- Swahili
Languages
Swahili
First Language
English
Intermediate
B1
Referee 1
Josephat Gwambasa
Quality control officer
Ultimate Finance
0753 027 186
Referee 2
Titus Stephano
0714 696 771
Timeline
Credit Sales Officer
AEL Financial Services
04.2020 - 12.2021
Relationship Manager
TEVI Microfinance
01.2020 - 03.2020
Registration officer
NIDA
09.2017 - 05.2018
Loan Supervisor
Finca Microfinance Bank
10.2013 - 11.2014
Loan Officer
Finca Microfinance Bank
08.2010 - 10.2013
Advanved Diploma - Information Technology
Institute of Finance Management
Advanved Certificate - Advanced Level Secondary Education
Tambaza Secondary School
Certificatite - Ordinary Level Education
St Anthony's Secondary School