Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Languages
Referee 1
Referee 2
Timeline
Generic

Jackson Gwambasa

Dar es salaam

Summary

Proven ability to build relationships. Excellent communication and listening skills Good sales and negotiation skills Good mathematical and computer skills.

Overview

11
11
years of professional experience

Work History

Credit Sales Officer

AEL Financial Services
Dar es salaam
04.2020 - 12.2021
  • Maintained sales report and monthly quotas.
  • Built rapport with customers by offering friendly, knowledgeable and supportive customer service.
  • Responded accurately and professionally to all customer queries.
  • Assisted team with various tasks.

Relationship Manager

TEVI Microfinance
Dar es salaam
01.2020 - 03.2020
  • Developing new strategies to acquire and retain existing customers to increase annual sales.
  • Managing affluent credit centre, ensuring smooth operations and marketing activities.
  • Meeting clients and prospects in and outside the branch in an attempt to expand business relationships.
  • Representing the branch at the regional and head office and championing for a better work environment.
  • Leading and coaching other branch staff to ensure they are productive.

Registration officer

NIDA
Arumeru
09.2017 - 05.2018
  • Clients registration.
  • Clients form verification and documentation.
  • Client's form scanning, Issuing IDs for clients, answering client's queries.
  • Any other duties assigned by my superiors.

Loan Supervisor

Finca Microfinance Bank
Ifakara
10.2013 - 11.2014
  • Team supervision.
  • Loan approving.
  • Marketing and sensitization.
  • Customer care.
  • Any other duties assigned by my superiors.

Loan Officer

Finca Microfinance Bank
Dodoma
08.2010 - 10.2013
  • Conducted loan sensitization campaigns to educate customers about products.
  • Loan assessment.
  • Loan disbursement.
  • Conducted loan monitoring to ensure compliance with terms and timely repayments.
  • Managed delinquency processes to minimize defaults and support client repayment plans.
  • Loan recovery.
  • Executed additional responsibilities as delegated by management to support team goals.

Education

Advanved Diploma - Information Technology

Institute of Finance Management
Dar es salaam, Tanzania

Advanved Certificate - Advanced Level Secondary Education

Tambaza Secondary School
Dar es salaam, Tanzania

Certificatite - Ordinary Level Education

St Anthony's Secondary School
Dar es salaam, Tanzania

Skills

  • Customer service
  • Computer literacy
  • Communication skills
  • Time management
  • Leadership
  • Loan assessment
  • Compliance verification
  • Client onboarding
  • Problem solving
  • Negotiation skills
  • Conflict resolution
  • Risk assessment

Hobbies and Interests

  • Travelling
  • Watching football
  • Listening music

Languages

  • English
  • Swahili

Languages

Swahili
First Language
English
Intermediate
B1

Referee 1

Josephat Gwambasa

Quality control officer

Ultimate Finance

0753 027 186

Referee 2

Titus Stephano

0714 696 771

Timeline

Credit Sales Officer

AEL Financial Services
04.2020 - 12.2021

Relationship Manager

TEVI Microfinance
01.2020 - 03.2020

Registration officer

NIDA
09.2017 - 05.2018

Loan Supervisor

Finca Microfinance Bank
10.2013 - 11.2014

Loan Officer

Finca Microfinance Bank
08.2010 - 10.2013

Advanved Diploma - Information Technology

Institute of Finance Management

Advanved Certificate - Advanced Level Secondary Education

Tambaza Secondary School

Certificatite - Ordinary Level Education

St Anthony's Secondary School
Jackson Gwambasa