Summary
Overview
Work History
Education
Skills
Timeline
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Jackline Wangechi Mwangi

Nairobi

Summary

Dynamic professional with a proven track record in customer engagement and problem-solving, honed across roles at Abdi General Shop and Golden Marketing Agency. Excelled in fostering teamwork and cooperation, significantly enhancing customer service experiences. Skilled in adaptability and clear communication, adept at driving efficiency and meeting sales targets.

Overview

3
3
years of professional experience

Work History

Brand Ambassador

Golden Marketing Agency
Nairobi, Kenya
09.2024 - Current
  • Conversed with clients to share information about products and services.
  • Promoted positive company image through superior customer service experiences.
  • Effectively built relationships with both established and potential Clients
  • Foster a collaborative environment by supporting teammates and sharing responsibilities

Storekeeper Internship

National Registration Bureau
Nairobi, Kenya
05.2024 - 08.2024
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Work closely with directors, registrars from various regions, and members of different departments to coordinate the distribution and availability of materials.
  • Collaborate with other office members to streamline supply chain processes and increase efficiency
  • Updated stock information on a daily basis in the system.

Shop Attendant, Part Time

Abdi General Shop
Thika , Kenya, Kenya
05.2022 - 10.2023
  • Resolved customer complaints in a professional manner.
  • Promote and upsell products to meet sales targets
  • Ensure shelves are stocked, organized, and visually appealing
  • Assist customers in locating products and answering their inquiries

Education

Bachelor of Business Management - Supply Chain Management

Mount Kenya University
Thika,Kenya
12-2024

German Level A1 -

German Institute Of Professional Studies
Nairobi, Kenya
11-2022

High School Diploma -

Anestar Precious Girls High School
Nakuru, Kenya
04-2021

Skills

  • Customer engagement
  • Adaptability and flexibility
  • Teamwork and cooperation
  • Clear communication
  • Problem-solving
  • Interpersonal communications
  • Conflict resolution
  • Calm under pressure

Timeline

Brand Ambassador

Golden Marketing Agency
09.2024 - Current

Storekeeper Internship

National Registration Bureau
05.2024 - 08.2024

Shop Attendant, Part Time

Abdi General Shop
05.2022 - 10.2023

Bachelor of Business Management - Supply Chain Management

Mount Kenya University

German Level A1 -

German Institute Of Professional Studies

High School Diploma -

Anestar Precious Girls High School
Jackline Wangechi Mwangi