Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Referee
Custom
Timeline
Generic

Jackline Simon Kessy

Iringa,Tanzania

Summary

A dedicated professional with strong communication and partnership-building skills, adept at interacting with senior management. Demonstrates excellent interpersonal and teamwork abilities, thriving in deadline-driven and high-pressure environments. Possesses advanced data entry speed, ethical standards adherence, and time management efficiency. Understands client confidentiality and excels in customer service, relationship management, and collections proficiency. Committed to leveraging these skills to achieve organizational goals while maintaining high ethical standards.

Overview

4
4
years of professional experience
2027
2027
years of post-secondary education

Work history

Loan Officer

Ultimate Finance Limited
05.2024 - 06.2025
  • Marketing loan products daily and identifying potential clients.
  • Explaining various loan and credit options to customers.
  • Collecting due loans and ensuring repayment compliance.
  • Analyzing applicants’ financial status and creditworthiness.
  • Preparing and submitting loan applications for approval.
  • Monitoring client loan performance and ensuring timely repayments.
  • Maintaining high-quality loan portfolio.
  • Posting loan disbursements and repayments in system.
  • Enrolled new clients minimum 3 clients per day.

Customer Service Officer

Iringa Urban Water Supply and Sanitation Authority
09.2021 - 05.2024
  • Receiving and forwarding customer complaints to relevant departments.
  • Following up to ensure timely resolution.
  • Preparing regular progress reports.
  • Providing feedback to customers.
  • Registering new customers in database.
  • Promoting positive institutional image.
  • Escalating urgent service issues.
  • Setting and reviewing personal performance targets.
  • managed over 50 customer calls per day.

Assistant Manager

Sai Villa Hotel
03.2021 - 09.2021
  • Opening and closing the restaurant.
  • Supervising and mentoring staff.
  • Managing schedules and shifts.
  • Resolving customer complaints professionally.
  • Ordering and maintaining stock and equipment.
  • Managing finances and cash registers.
  • Maintaining employee records and reports.
  • increased awareness by social media manipulation.
  • Performed mediation between staff.

Education

Bachelor of Business Administration - HUMAN RESOURCE & ADMINISTRATION

National Institute of Transport (NIT)
TANZANIA
01.2016 - 01.2019

Ordinary Diploma in Public Administration -

Tanzania Public Service College (TPSC)
TABORA
01.2014 - 01.2016

Certificate in Public Administration -

Tanzania Public Service College (TPSC)
TABORA
2013

Certificate of Secondary Education (CSE) -

Lugalo Secondary School
IRINGA
01.2008 - 01.2011

Primary School Education -

Mtwivila Primary School
IRINGA
01.2001 - 01.2007

Skills

  • Strong communication and partnership-building skills
  • Comfortable interacting with senior management
  • Excellent interpersonal and teamwork abilities
  • Resilient in deadline-driven and high-pressure environments
  • Advanced data entry speed
  • Ethical standards adherence
  • Time management efficiency
  • Client confidentiality understanding
  • Customer Service
  • Relationship Management
  • Collections proficiency

Languages

English
Fluent
Swahili
Native

Affiliations

  • Travelling ad meeting new people.
  • Playing sports (running).
  • Reading and discovering new things lo learn.
  • Gardening.

Referee

Emannuel Mahenda

  • Business Banking Manager
  • 📞 0713 589 614 | ✉️ emahenda@gmail.com

Basil Balama

  • General Manager, Sai Villa Hotel
  • 📞 0766 613 550

Grace Samuel Sanga

  • Customer Care Supervisor, IRUWASA
  • 📞 0739 271 199 | ✉️ gsamweli852@gmail.com

Doris Jordan Demetrius

  • Manager Ultimate finance, Iringa
  • 📞0679999440
  • demetriusdoris3@gmail.com

Custom

2017, Seminar on Social Security Issues, LAPF (Local Authorities Pension Fund)

Timeline

Loan Officer

Ultimate Finance Limited
05.2024 - 06.2025

Customer Service Officer

Iringa Urban Water Supply and Sanitation Authority
09.2021 - 05.2024

Assistant Manager

Sai Villa Hotel
03.2021 - 09.2021

Bachelor of Business Administration - HUMAN RESOURCE & ADMINISTRATION

National Institute of Transport (NIT)
01.2016 - 01.2019

Ordinary Diploma in Public Administration -

Tanzania Public Service College (TPSC)
01.2014 - 01.2016

Certificate of Secondary Education (CSE) -

Lugalo Secondary School
01.2008 - 01.2011

Primary School Education -

Mtwivila Primary School
01.2001 - 01.2007

Certificate in Public Administration -

Tanzania Public Service College (TPSC)

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Jackline Simon Kessy