Jackline John
Dar-Es-Salaam
Summary
Highly analytical team player with attitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions. Creative troubleshooter/problem-solver that works hard and loves challenge. Excellent team player who listens, thrives on collaborating with diversely talented team members, and integrates their divergent thoughts, opinions, and perspectives into meaningful action.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
SAINT PARTS COMPANY LTD
04.2021 - Current
- Improving customer service experience, create engaged customers and facilitate organic growth.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety.
- Works with clients who have complaints, orders, or require information about products/services purchased from the company.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Coordinates customer follow-up programs.
- Managing technician and customer service teams, identifying skill gaps, providing appropriate training, and conducting performance evaluations to ensure all team members work cohesively.
- Hiring, training, and evaluating the service staff, scheduling and assigning the service work orders, monitoring and managing the service budget and inventory, ensuring the quality and timeliness of the service work, handling customer complaints and inquiries, implementing and enforcing the service policies and procedures.
- Keeping track of the service records and reports, as well as updating and maintaining the service software and equipment.
- Automotive Company
Customer Sales Representative
PEVANS EAST AFRICA LTD
08.2017 - 11.2019
- Answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
- Resolve problem by clarifying issues; researching and exploring answers and alternative solution; escalating unresolved problems.
- Explain products and Services to the customer.
- Sell products and services.
- Keep records of inactive and active customers.
- Contacts customers who have made inquiries or have concerns related to their account, purchase experience, or product use.
Customer Care Agent (Airtel)
ISON BPO LTD
04.2014 - 05.2016
- Handle and resolve customer complaints.
- Respond promptly to customer inquiries.
- Provide feedback on the efficiency of the customer service process.
- Provide them with information to address inquiries regarding products and services VIA TELEPHONE.
Assistant Purchasing Officer/Storekeeper (Trainee-Field)
Regional Administrative Secretary (RAS-Tabora)
07.2012 - 08.2012
- Looking for suppliers.
- Preparation of Quotations.
- Evaluating the quotations and negotiating with suppliers.
- Handling products and including Store.
- Preparation of Contracts/purchase orders.
Education
Diploma - Procurement and Supply Management
College of Business Education
07.2013
Certificate - Procurement and Supply
College of Business Education
Dodoma07.2011
Certificate - Secondary Education
Lutengano Secondary School
10.2009
Skills
- Customer relationship management
- Customer service strategies
- Conflict resolution
- Service operations management
- Performance evaluation
- Staff training and development
- Effective communication
- Service delivery optimization
- Administrative support
- Excellent time management skills
- Customer retention
- Problem-solving
Personal Information
- Date of Birth: 04/29/92
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
- Place of Birth: Tanga
Languages
- Swahili
- English
References
- Mr. Richard Mwalwiba, Manager Enterprise Systems Application, NMB, P. O. BOX 9213, Dar-Es-Salaam, Dar es Salaam, 0767/0784-376759
- Mr. Elems Salvatory, Accountant, Songea Municipal Council, P.o.Box 14, Songea, 0655 920 940
- Dorothy Chrysostom, Procurement officer, PSSSF, P.O Box 4843, Dar es Salaam, Dar es Salaam, 0784 8834335
Personal Interests
- Traveling to new places
- Learning a new language and culture
- Hiking
- Volunteering
Additional Knowledge
- Ms Office Systems
- Driving
Timeline
Customer Service Manager
SAINT PARTS COMPANY LTD
04.2021 - Current
Customer Sales Representative
PEVANS EAST AFRICA LTD
08.2017 - 11.2019
Customer Care Agent (Airtel)
ISON BPO LTD
04.2014 - 05.2016
Assistant Purchasing Officer/Storekeeper (Trainee-Field)
Regional Administrative Secretary (RAS-Tabora)
07.2012 - 08.2012
Diploma - Procurement and Supply Management
College of Business Education
Certificate - Procurement and Supply
College of Business Education
Certificate - Secondary Education
Lutengano Secondary School