JACKLINE GERVAS MASOKOLA

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Scheduled and attended meetings with clients and prospective clients as requested.Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establishing and maintaining good rapport with customers by using positive language and anticipating their needs

Identifying Problems and escalating complex issues to supervisor
. Ensuring all Temporary break down are recorded on time and referred to respective emergence team
. Responding to all calls from head office regarding customer issues
. To receive calls from customers and relay information to the recipient staff clearly, timely and perfectly
. To register all customer complaints in the special register
. Proper recording of time used to restore/repair/respond to customer complains/breakdowns.
. Answering customers queries and give clear clarification to the customers

• Writing detailed narrative reports for use in investigations.
• Supervising, directing and evaluating assigned staff members and newly hired officers.
• Collecting,arranging, and input information into database system.
• Evaluating customer needs and feedback to drive product and service improvements.
• Attending personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Preparing and submitting detailed reports regarding assignments and ongoing investigations.
• Responding to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.