Jackline Aloyce
Babati
Summary
Punctual in time management as working hours committed to making routine office tasks as efficient as possible. generates reports from daily to monthly . Strong interpersonal and customer service skills paired with outstanding secretarial abilities. Strong leader and problem-solver dedicated to streamlining operations to increase sales and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading,training and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Coach , Direct Service , Africa position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Sunking Store Executive
Greenlight Planet
2020.04 - Current
- Managed store customer service policy to retain customer loyalty and win new business.
- Worked with managers of different departments to enact new policies and improve front-line store activities.
- Drove change by setting ambitious targets and helping teams achieve goals with strategic plans incorporating personnel strengths. Training of new sales agents who we onboard everyday on sales strategies market attractions and proper customer engagement.
- Audited accounts every month to spot and correct discrepancies.
Sunking Customer Service
Greenlight Planet
2017.09 - 2019.03
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Immediately brought critical issues to customer service manager for resolution.
- Researched issues with shipments, product damage and incorrect product amounts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. Engaged in team knowledge expansion to customer resolutions
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Education
High School Diploma -
Tanzania Public Service College Singida
Singida Tanzania12.2016
Skills
- Program Administration ; Initializing all programs required by the organization eg. training services to both customers walking customers and sales agents
- Data Management ; sales data through organization's database inventory data from the shop to the agents
- KPI Tracking ; training and tracking agents performances and implementation of ways and strategies of sales and self performance
- Presentation Development and Delivery ; provide awareness trainings to agents from how they should present themselves to customers , develop their sales strategies and how to deliver a positive creation
- Sales Strategies ; first training new and existing agents on both strategies from where and how they should be engaging in different ways to attract customers
- Employee Relations ; training agents on how to be all fully engage with their existing customers so they can be referral to other customers
- Business Marketing ; training on how agents should brand themselves to be a good selling person and attraction to many more customers to come
Accomplishments
- Collaborated with team of 100 in the development of on going program of EPI which is very new to our agents but has a profitable way towards our agents as its also making them to have quality customers who can buy and keep paying as required. Boom project that gives agents bonus if they make sales to this specific products to customers so i should train them to markets strategies .
- Supervised team of 50 field agents that i work with them in daily bases
- Used Microsoft Excel to develop inventory tracking spreadsheets. tracking inventory from the shop to customers
Additional Information
Referees ;
Name: Oscar Bosco Manyara
Email address: oscar.manyara@sunking.com
Contact: 255752830108
Address: Arusha Tanzania
Name: Noela Prosper Kimath
Email address: noela.kimathi@sunking.com
Contact: 255765692019
Address: Arusha Tanzania
Name: Seusalim Lupembe
Email address: seu.lupembe@gmail.com
Contact: 255762172199
Address: Arusha Tanzania
Timeline
Sunking Store Executive
Greenlight Planet
2020.04 - Current
Sunking Customer Service
Greenlight Planet
2017.09 - 2019.03
High School Diploma -
Tanzania Public Service College Singida
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