Ivor Jean-Louis Edmond
Dar es Salaam
Summary
Results-driven operations supervisor with a strong focus on customer service and conflict resolution. Successfully implemented workflow improvements that increased efficiency and boosted team morale.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Supervisor
NAIRCO
Dar Es Salaam, Tanzania
03.2020 - Current
- Supervised daily operations to ensure compliance with safety protocols and operational standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing efficiency and reducing operational delays.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Technician
Swordfish Security Consultants
Dar Es Salaam, Tanzania
03.2014 - 01.2020
- Collaborated with clients to develop tailored security solutions that met specific organizational needs.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Enhanced team productivity with thorough training on new technologies and procedures.
Assistant Technician
Benson Security Systems ( Secure 7 )
Dar Es Salaam, Tanzania
01.2013 - 03.2014
- Executed routine inspections of security systems, identifying and resolving potential vulnerabilities.
- Collaborated with technicians to troubleshoot system issues, enhancing service delivery efficiency.
- Assisted in installation and maintenance of security systems, ensuring optimal functionality.
- Supported training sessions for new staff on equipment handling and safety protocols.
Education
Electrical Installation Beginner Course - Electrical
VETA
Dar Es Salaam, Tanzania01-2017
Electrical Installation Advance Course - Electrical
VETA
Dar Es Salaam, Tanzania10-2018
Electrical Installation Intermediate Course - Electrical
VETA
Dar Es Salaam, Tanzania05-2017
Microsoft Office ( Excel Level 1, 2, 3 ) - Business
New Horizons
Dar Es Salaam, Tanzania11-2012
Print Media - Graphic Design
New Horizons
Dar Es Salaam, Tanzania07-2008
Computerized Accounting ( Tally ) - Business Accountancy
Simba Technology (T) Ltd
Dar Es Salaam, Tanzania08-2005
Computer Based Accounting Systems ( Tally ) - Business Accountancy
Learn IT
Dar Es Salaam, Tanzania03-2003
Skills
- Operations management
- Training and mentoring
- Staff management
- Workflow management
- Safety protocols
- Conflict resolution
- Customer service
- Attention to detail
- Inventory oversight
- Waste reduction
- Risk management
- Verbal and written communication
- Relationship building
- Goal oriented
Art
I like to doodle any visual expression that comes to mind from time to time.
Languages
English
Swahili
Timeline
Supervisor
NAIRCO
03.2020 - Current
Technician
Swordfish Security Consultants
03.2014 - 01.2020
Assistant Technician
Benson Security Systems ( Secure 7 )
01.2013 - 03.2014
Electrical Installation Advance Course - Electrical
VETA
Electrical Installation Beginner Course - Electrical
VETA
Electrical Installation Intermediate Course - Electrical
VETA
Microsoft Office ( Excel Level 1, 2, 3 ) - Business
New Horizons
Print Media - Graphic Design
New Horizons
Computerized Accounting ( Tally ) - Business Accountancy
Simba Technology (T) Ltd
Computer Based Accounting Systems ( Tally ) - Business Accountancy
Learn IT