Ivan Stanford
Shinyanga
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Hotel Operations Supervisor
Karena Hotel Ltd
03.2023 - 06.2025
- Monitored key performance indicators and provided regular reports to senior management, highlighting areas of success and opportunities for improvement.
- Developed successful marketing campaigns in coordination with sales teams, resulting in increased bookings during off-peak seasons.
- Managed budgeting process for various departments, controlling expenses while maintaining high-quality service standards.
- Implemented staff training programs to improve service quality and increase employee retention rates.
- Collaborated with department heads to develop strategies for improving guest experiences, leading to higher ratings on review platforms.
- Optimized inventory management for hotel supplies, reducing waste and lowering overall costs.
- Improved guest satisfaction by implementing efficient front desk procedures and streamlining check-in processes.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Enhanced team productivity by creating schedules, delegating tasks, and monitoring performance.
Kitchen Supervisor
Nancy Royal Food Ltd
01.2022 - 01.2023
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
- Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
- Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
- Enhanced dining experience by crafting innovative menu items tailored to seasonal ingredients.
Bar & Restaurant Manager
Level One Pub
04.2018 - 11.2022
- Monitored key performance indicators and provided regular reports to senior management, highlighting areas of success and opportunities for improvement.
- Developed successful marketing campaigns in coordination with sales teams, resulting in increased bookings during off-peak seasons.
- Managed budgeting process for various departments, controlling expenses while maintaining high-quality service standards.
- Implemented staff training programs to improve service quality and increase employee retention rates.
- Collaborated with department heads to develop strategies for improving guest experiences, leading to higher ratings on review platforms.
- Optimized inventory management for hotel supplies, reducing waste and lowering overall costs.
- Improved guest satisfaction by implementing efficient front desk procedures and streamlining check-in processes.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Enhanced team productivity by creating schedules, delegating tasks, and monitoring performance.
Education
Bachelor In Business And Entrepreneurship - Business
University of Dodoma
Mwanza Dodoma11.2017
Thaqaafa High School
Mwanza07.2017
Ordinary- Level Secondary School -
Anderleck Secondary School
Kahama11.2011
Skills
- Front office operations
- Staff training and development
- Food and beverage management
- Property maintenance
- Guest relations management
- Reservation management
- Housekeeping management
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Teamwork and leadership
- Multitasking
- Reliability
- Active listening
- Hotel operations
- Guest experiences
- Food and beverage operations
- Hotel management
- Conflict resolution
- Guest accommodations
- Food service operations
- Staff supervision
Accomplishments
- Supervised team of 40 staff members.
- Collaborated with team of 2 Directors in the development of an establishment ( Level One Pub) of which I was the manager.
- Meet set targets by coming up with innovative ways doing things i.e innovative menus, solution towards cost-cutting measures .
Languages
English
Intermediate (B1)
Swahili
Advanced (C1)
Timeline
Hotel Operations Supervisor
Karena Hotel Ltd
03.2023 - 06.2025
Kitchen Supervisor
Nancy Royal Food Ltd
01.2022 - 01.2023
Bar & Restaurant Manager
Level One Pub
04.2018 - 11.2022
Bachelor In Business And Entrepreneurship - Business
University of Dodoma
Thaqaafa High School
Ordinary- Level Secondary School -
Anderleck Secondary School
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