ISRAEL MALEKO
IT ASSISTANT
ARUSHA,Arusha
Summary
I am a Certify holder Diploma in Information Communication Technology ICT (NTA Level 6) from June 2023 at JR Institute of Information and technology. I am capable of prioritizing my workload work on my own initiative and team player.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
2
2
Language
Work History
FELIX MREMA SECONDARY SCHOOL
- Computer maintenance
- Teaching
- Troubleshoot Printer and Computer problems
KEEN FEEDER’S LTD
- Computer maintenance
- Troubleshoot Network problems
- Advice about how to get new Customer
IT Assistant
MS-TCDC
01.2022 - Current
- Responded to queries on phone, via email or through IT ticketing system.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
Education
Diploma - information communication technology
JR institute of information and communication technology
01.2023
Certificate - Secondary Education
Elerai Secondary School
01.2019
Certificate - Primary Education
Elerai Primary School
01.2015
Skills
Interests
Communication and cooperation with others
Reading books and watch works of other artist
To be creative and to innovate new design everyday
Additional Information
- Provide first-level support for hardware and software issues.
- Assist staff with login problems, Microsoft 365, email, and applications.
- Record and track support tickets, ensuring timely resolution.
- Support in monitoring servers, backups, and storage.
- Assist in configuring and maintaining network devices (routers, switches, Wi-Fi).
- Help monitor network performance and escalate issues.
- Install and configure laptops, desktops, printers, and mobile devices.
- Maintain records of IT assets and equipment usage.
- Help track software licenses and renewals.
- Ensure antivirus and updates are applied on all devices.
- Assist in enforcing IT security policies.
- Support in monitoring suspicious activity and escalating to IT lead.
- Help prepare user guides, FAQs, and training materials.
- Support new employee onboarding with IT setup and orientation.
- Document common troubleshooting steps and share with team.
- Assist in IT project tasks such as system rollouts, migrations, or upgrades.
- Help with testing and reporting during project implementation.
- Coordinate with vendors or contractors when required.
Timeline
IT Assistant
MS-TCDC
01.2022 - Current
FELIX MREMA SECONDARY SCHOOL
KEEN FEEDER’S LTD
Certificate - Secondary Education
Elerai Secondary School
Certificate - Primary Education
Elerai Primary School
Diploma - information communication technology
JR institute of information and communication technology
PERSONAL INFORMATION
Language: English & Swahili.
Reading books and watch works of other artist
Continuous Growth: Applies new knowledge to daily tasks and projects, aiming to expand expertise beyond current responsibilities.
References
- Lucy, Peter, Principal, +255 786 700 031, Arusha, Tanzania
- Rodgers, Aaron, Executive Director, +255 764 021 233, Arusha, Tanzania
- Shamda, A Nanyanga, Head of School (Felix Mrema), +255 787 931094