ISRAEL MALEKO

I am a Certify holder Diploma in Information Communication Technology ICT (NTA Level 6) from June 2023 at JR Institute of Information and technology. I am capable of prioritizing my workload work on my own initiative and team player.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

• Provide first-level support for hardware and software issues.
• Assist staff with login problems, Microsoft 365, email, and applications.
• Record and track support tickets, ensuring timely resolution.
• Support in monitoring servers, backups, and storage.
• Assist in configuring and maintaining network devices (routers, switches, Wi-Fi).
• Help monitor network performance and escalate issues.
• Install and configure laptops, desktops, printers, and mobile devices.
• Maintain records of IT assets and equipment usage.
• Help track software licenses and renewals.
• Ensure antivirus and updates are applied on all devices.
• Assist in enforcing IT security policies.
• Support in monitoring suspicious activity and escalating to IT lead.
• Help prepare user guides, FAQs, and training materials.
• Support new employee onboarding with IT setup and orientation.
• Document common troubleshooting steps and share with team.
• Assist in IT project tasks such as system rollouts, migrations, or upgrades.
• Help with testing and reporting during project implementation.
• Coordinate with vendors or contractors when required.

Continuous Growth: Applies new knowledge to daily tasks and projects, aiming to expand expertise beyond current responsibilities.

• Lucy, Peter, Principal, +255 786 700 031, Arusha, Tanzania
• Rodgers, Aaron, Executive Director, +255 764 021 233, Arusha, Tanzania
• Shamda, A Nanyanga, Head of School (Felix Mrema), +255 787 931094