Summary
Overview
Work History
Education
Certification
Accomplishments
Languages
REFEREES
Timeline
Generic
Ismail Shamsudin Msami

Ismail Shamsudin Msami

Mwanza

Summary

Enthusiastic Branch Director experienced in leading branch staff to exceed sales goals while delivering excellent customer service. Skilled in customer service inspired and motivated to help customers build financial independence. Customer-focused Branch Director trained to handle issues and remain level-headed at all times. Offering over 2 years of expertise overseeing sales and administration tasks for organizations in the communication industry. An enthusiastic personality with skills in Customer service and marketing and sales skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Director

Viettel Tanzania Plc
Mwanza
11.2020 - Current
  • Oversaw scheduling procedures for department and directed team members in setting and achieving personal goals.
  • Provided outstanding coaching to team of 63 employees, which boosted efficiency and morale within department.
  • Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
  • Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
  • Developed and cultivated long-term relationships with prospects and customers to drive branch success.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Delegated collection activity, following up to drive completion.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Supported outside sales force in servicing and obtaining new business.
  • maintain relationship with key regional clients and government officials to keep branch in a good working environment
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Disciplined employees to encourage compliance with company policies and procedures.

Head of Sales

viettel tanzania Plc
Mwanza & Simiyu
11.2018 - 09.2019
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Developed and implemented new sales strategies to update product lines.
  • Tracked monthly sales to generate reports for business development planning.
  • Attended trade shows for in-person engagement and network building.
  • Maintained professional network of potential clients and business opportunities.
  • Prepared sales production reports for senior management.
  • Collaborated with other head of departments s in meetings to brainstorm new ideas and discuss best ways to handle Sales and other management issues.
  • Recruited and trained new employees to meet job requirements.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Used video conferencing solutions to communicate and train personnel in remote offices.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Led staff meetings for team of 23 to communicate Business directives.
  • Ran weekly and monthly reports to assess individual and team performance and note areas requiring improvement.

Assistant Head of Department

viettel tanzania Plc
Mwanza
05.2018 - 10.2018
  • Instructed staff on procedures for handling difficult transactions.
  • Trained and developed 26 employees through constructive feedback and focus on long-term career growth.
  • Distribution and stock taking of all goods and material to employees in Mwanza and Simiyu Region
  • check and send sales report everyday to know the status of sales and business performance for the purpose completing monthly target.
  • Succeeded to get an excellent unit cerificate for the year 2018
  • Increased sales on consistent basis by developing key customer relationships.
  • Directed and supervised staff performance.
  • Exceeded sales goals by 32%.

E-Commerce Assistant(Halopesa)

Viettel Tanzania Plc
Mwanza
07.2017 - 04.2018
  • Developed and implemented internal and external cross-functional training programs for organization.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Help in creation of over 1000 agents in mwanza and simiyu which helped to transact company mobile money services.
  • Created 5 Big Halopesa super agents in mwanza and Simiyu which help the company in distribution of floats and servicing small agents in town and rural area all over simiyu region and Mwanza Region

Business Staff Member

Viettel Tanzania Plc
Mwanza
10.2015 - 06.2017
  • Wrote reports outlining results to facilitate management decision making.
  • Defined appropriate metrics and measurements to drive results.
  • Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Identified needs of customers promptly and efficiently.
  • Volunteered with viettel constriction and viettel global organizations to support internet cable root installation from lamadi to Maswa.
  • Supported Branch Directors engagement in technical and administrative services, encompassing back-end workers, designers, planners and other personnel.

Sales Manager

Mnaro auto Spare Parts
Mwanza
09.2013 - 09.2015
  • Tracked monthly sales to generate reports for business development planning.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Developed and implemented new sales strategies to update product lines.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Created presentation materials for sales, customer relations and management purposes.

Education

Barchelor of Art in Economics -

St Augustine University of Tanzania
Mwanza
09.2013

High School Diploma -

St Anthony Secondary School
Dar Es Salaam
02.2009

Ordinary Level O-level Certificate -

St Anthony Secondary School
Dar Es Salaam
12.2007

Certification

  • leadership Training - 2020

Accomplishments

  • Won excellent branch award for best performance in year 2019.
  • Promoted from head of department to head of department in less than 12-months.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Languages

Swahili
First Language
English
Beginner
A1

REFEREES

  • Abdallah Salum Abdallah

     Director of business

     Halotel Tanzania( Viettel tanzania PLC)

    TELL :0629102123

     email :abdallah.salum@halotel.co.tz

  • Grace robert Mansfield

      Head of Operation 

     vietter tanzania PLC

     tell : 0629 177 424

     Email: grace@halotel.co.tz

  • Mr. Rajabu Mrindoko

      Global law chambers

      Urafiki Flats Block E unit 19

      Morogoro Road. Dar Es Salaam, Tanzania

      Phone No: +255715 452 572

  • Mr. Godfrey B. Musemakweli

      Ex-Head Post master Morogoro Region

      P.o.Box 6603 Dar es Salaam, Tanzania

      Phone No: +255715 75 95 21

Timeline

Branch Director

Viettel Tanzania Plc
11.2020 - Current

Head of Sales

viettel tanzania Plc
11.2018 - 09.2019

Assistant Head of Department

viettel tanzania Plc
05.2018 - 10.2018

E-Commerce Assistant(Halopesa)

Viettel Tanzania Plc
07.2017 - 04.2018

Business Staff Member

Viettel Tanzania Plc
10.2015 - 06.2017

Sales Manager

Mnaro auto Spare Parts
09.2013 - 09.2015

Barchelor of Art in Economics -

St Augustine University of Tanzania

High School Diploma -

St Anthony Secondary School

Ordinary Level O-level Certificate -

St Anthony Secondary School
  • leadership Training - 2020

Similar Profiles

CREATE PROFILE
Ismail Shamsudin Msami