ISMAIL WOGOLE
DAR ES SALAAM
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Onboarding Officer
EXIM BANK TANZANIA
DAR ES SALAAM, TANZANIA
03.2016 - Current
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Monitored all operations for potential security risks and threats.
- Drafted reports outlining findings from investigations and recommending corrective action.
- Supervised subordinate staff in carrying out daily duties and activities.
- Reviewed employee performance evaluations for accuracy and completeness.
- Managed training programs designed to improve customer service skills among staff members.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.
- Conducted performance evaluations and provided constructive feedback.
- Implemented risk management strategies to mitigate potential threats.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
Bank Teller
EXIM BANK TANZANIA
DAR ES SALAAM, TANZANIA
11.2012 - 05.2016
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Assisted customers with basic technical issues related to digital banking platforms.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Adhered to financial services security and audit procedures.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
Bachelor of Arts - Mass Communications
ST. AUGUSTINE UNIVERSITY OF TANZANIA
MWANZA, TANZANIA11-2010
Skills
- Evidence storage
- Emergency Response Coordination
- Dispatcher collaboration
- Asset Protection
- Evidence collection
- Emergency Response
Affiliations
- Pepper gardening.
Languages
Swahili
First Language
English
Beginner
A1
Timeline
Customer Onboarding Officer
EXIM BANK TANZANIA
03.2016 - Current
Bank Teller
EXIM BANK TANZANIA
11.2012 - 05.2016
Bachelor of Arts - Mass Communications
ST. AUGUSTINE UNIVERSITY OF TANZANIA
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