Ismail Athman Masasi
Dar-es-salaam
Summary
Efficient Bank Operations Officer known for high productivity and the ability to complete tasks efficiently. Possess specialized skills in regulatory compliance, risk management, and process improvement. Excel in communication, teamwork, and problem-solving, ensuring seamless operations and customer satisfaction.
Overview
4
4
years of professional experience
Work History
BANK OPERATIONS OFFICER
AZANIA BANK PLC
Dodoma
01.2023 - 02.2024
- I engaged in sales and marketing activities, general business operations support, and improved Branch sales by 15%.
- Participated in meetings and discussions related to marketing and performance planning.
- Assisted customers with opening new accounts, closing existing accounts and processing account changes.
- Conducted daily reconciliation of accounts, identified discrepancies and resolved issues in a timely manner.
- Provided technical support to bank staff on operational procedures and processes.
- Investigated customer complaints regarding operations errors or service deficiencies.
- Maintained security protocols related to the handling of confidential information or funds transfers.
- Created monthly reports detailing branch performance metrics such as sales volume, deposits, withdrawals.
- Processed loan applications by verifying credit scores, income levels and other relevant data points.
- Maximized branch revenue by optimizing daily operations.
PRACTICAL FIELD TRAINING
PUBLIC SERVICE SOCIAL SECURITY FUND
08.2021 - 11.2021
- I evaluated evaluate financial performance of various companies listed on Dar es Salaam Stock Exchange (DSE) and determining suitable business and companies to invest in
- I performed securities investment analysis, particularly Government securities such as Treasury bonds and Treasury bills for the fund (PSSSF) to invest in
PRACTICAL FIELD TRAINING
PUBLIC SERVICE SOCIAL SECURITY FUND
08.2020 - 10.2020
- To evaluate financial performance of various companies listed on Dar es Salaam Stock Exchange (DSE) and determining suitable business and companies to invest in
- To perform securities investment analysis, particularly Government securities such as Treasury bonds and Treasury bills for the fund (PSSSF) to invest in
Education
CERTIFIED PROFESSIONAL BANKING
TANZANIA INSTITUTE OF BANKERS
06-2024
Bachelor of science - Economics and Finance
Institute of Finance Management
01.2022
Advanced Certificate - Secondary Education
Jamhuri Secondary School Centre
01.2019
Certificate - Secondary Education
Moshi Technical Secondary School
01.2016
Certificate - Primary School Education
Sayuni primary school
01.2012
Skills
- Bank operations
- Business acumen skills
- Investment analysis
- Team collaboration
- Policy analysis
- Communication skills
- Computer literacy
- Business Relationship Management
- Customer Service
- Sales Support
- Teamwork and Collaboration
Accomplishments
- Implemented strategies that led to significant increase in branch customer sales by 15%.
- Represented Azania Bank in large-scale marketing projects such as Bunge Bonanza, Nane Nane trade fair, and National Youth week campaigns.
Personal Information
- Place of Birth: Manyoni, Singida
- Date of Birth: 10/07/99
- Nationality: Tanzanian
- Marital Status: Single
Skillsandexperience
- Bank operations
- Business acumen skills
- Investment analysis
- Team collaboration
- Policy analysis
- Communication skills
- Computer literacy (Microsoft Office: Word, Excel, PowerPoint) and Internet Application
Languages
- English: Speaking-Excellent, Writting-Excellent,Reading-Excellent
- Swahili: Speaking-Fluent, Writting-Fluent, Reading-Fluent
Declaration
I ISMAIL ATHMAN MASASI, do hereby declare and state that the information provided in this Curriculum Vitae is true to the best of my knowledge.
Timeline
BANK OPERATIONS OFFICER
AZANIA BANK PLC
01.2023 - 02.2024
PRACTICAL FIELD TRAINING
PUBLIC SERVICE SOCIAL SECURITY FUND
08.2021 - 11.2021
PRACTICAL FIELD TRAINING
PUBLIC SERVICE SOCIAL SECURITY FUND
08.2020 - 10.2020
CERTIFIED PROFESSIONAL BANKING
TANZANIA INSTITUTE OF BANKERS
Bachelor of science - Economics and Finance
Institute of Finance Management
Advanced Certificate - Secondary Education
Jamhuri Secondary School Centre
Certificate - Secondary Education
Moshi Technical Secondary School
Certificate - Primary School Education
Sayuni primary school
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