ISHENGOMA KAKWEZI
Dar es salaam
Summary
Detail-oriented IT Support Specialist with hands-on experience in technical support, hardware and software troubleshooting, and IT operations. Skilled at delivering solutions in fast-paced environments, with expertise in computer hardware, networking, programming, and machine learning. Strong communicator passionate about continuous learning and professional growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist (Internship)
Universe Advanced Technologies
02.2025 - Current
- Provide onsite technical support for hardware and software issues.
- Troubleshoot and resolve complex IT incidents, improving overall system uptime.
- Install, configure, and maintain IT hardware, peripherals, and network devices.
- Support users with Outlook 365, wireless networking, and printer issues.
- Demonstrate adaptability and eagerness to learn new technologies.
- Key Skills: Computer Hardware Troubleshooting, IT Hardware Support, Computer Hardware Installation, Troubleshooting, Outlook 365, Wireless Networking, Software Installation, Printer Support
IT Support Officer Intern
Channel Ten
11.2024 - 02.2025
- Assisted in the technical support and maintenance of radio broadcasting systems.
- Performed hardware troubleshooting and provided end-user support.
- Supported IT infrastructure for broadcasting operations.
- Key Skills: Radio Broadcasting, Computer Hardware Troubleshooting
Education
Bachelor of Science - Computer Science
University of Dodoma
Dodoma, Tanzania12-2024
Skills
- IT Support & Administration:
- IT Hardware Support
- Computer Hardware Installation
- Troubleshooting
- Software Installation
- Printer Support
- Wireless Networking
- Outlook 365
- Programming & Development:
- Python (Programming Language)
- Java
- Algorithms
- Data Structures
- Object-Oriented Programming (OOP)
- Programming
- Machine Learning:
- Machine Learning principles and applications
- Computer Science Fundamentals
Certification
University Certificate
Languages
English (intermediate)
Swahili (fluent)
Timeline
IT Support Specialist (Internship)
Universe Advanced Technologies
02.2025 - Current
IT Support Officer Intern
Channel Ten
11.2024 - 02.2025
Bachelor of Science - Computer Science
University of Dodoma
References
Joseph Mbata, General Director, +255 713 878 285, Universe Advanced Technologies Ltd,
Rachel Edson, Admin, +255 696 371 951, Coretax Africa Ltd,
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