Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BLANDINA MATHIAS MAZUKI

Dar es Salaam,02

Summary

Dedicated and results-oriented professional with a strong educational background and valuable experience in microfinance and banking. Seeking a challenging position to leverage my expertise and contribute to the growth and success of a dynamic financial institution.

Professional with strong experience in relationship management, adept at driving client satisfaction and loyalty. Skilled in communication, conflict resolution, and strategic planning, ensuring seamless client interactions and long-term partnerships. Team-oriented, adaptable, and focused on delivering results through collaborative efforts and flexibility. Known for reliability and ability to thrive in dynamic environments.

Overview

8
8
years of professional experience

Work History

Relationship Officer Liability

DCB COMMERCIAL BANK
10.2024 - Current
  • Promoted to Relationship Officer due to exceptional performance as a Salesperson.
  • Client Acquisition: Identify and acquire new customers for deposit products (savings accounts, current accounts, fixed deposits, etc.). Conduct field visits, cold calls, and networking to bring in new clients.
  • Relationship Management: Maintain and grow relationships with existing clients. Provide personalized services to ensure client satisfaction and loyalty.
  • Cross-Selling: Promote other bank products like credit cards, loans, insurance, and investment services to liability customers.
  • Customer Service: Handle client queries and resolve issues promptly. Ensure smooth onboarding and proper documentation for new accounts.
  • Sales Targets & Reporting: Meet individual and team liability targets (like deposit mobilization). Prepare and submit regular reports on performance and customer feedback.
  • Market Intelligence: Stay updated with market trends, competitors’ products, and customer needs to improve service offerings.

Relationship Officer Business Banking

DCB COMMERCIAL BANK
08.2023 - 10.2024
  • Promoted to Relationship Officer due to exceptional performance as a Salesperson.
  • Client Interaction: Engaging with clients to understand their financial needs and providing information on various loan products.
  • Application Evaluation: Assessing loan applications, verifying financial information, and analyzing credit reports to determine creditworthiness.
  • Risk Assessment: Evaluating the risk associated with each loan application and making recommendations based on the analysis.
  • Loan Structuring: Structuring loan terms, interest rates, and repayment plans based on the borrower's financial situation and the type of loan.
  • Compliance: Ensuring compliance with lending regulations, internal policies, and industry standards throughout the loan approval process.
  • Documentation: Collecting and organizing required documentation, preparing loan packages, and coordinating with underwriters for final approval.
  • Customer Education: Educating clients on loan terms, conditions, and repayment obligations to facilitate informed decision-making.
  • Relationship Building: Building and maintaining relationships with clients, real estate professionals, and other stakeholders to generate business and referrals.
  • Market Research: Staying informed about market trends, interest rates, and industry changes to provide accurate and up-to-date information to clients.
  • Problem Resolution: Addressing any issues or concerns that may arise during the loan process, working to find solutions and ensure a smooth transaction.
  • Sales and Targets: Meeting sales targets, if applicable, by actively promoting loan products and services.

Relationship Officer Personal Banking/Retail

DCB COMMERCIAL BANK
01.2021 - 06.2023
  • Customer Service: Providing excellent customer service by addressing inquiries, resolving issues, and assisting with various banking transactions.
  • Account Management: Opening and managing customer accounts, including savings, checking, and other financial products.
  • Product Knowledge: Maintaining up-to-date knowledge of the bank's products and services to effectively educate and cross-sell to customers.
  • Transaction Processing: Handling routine banking transactions, such as deposits, withdrawals, and fund transfers accurately and efficiently.
  • Loan Processing: Assisting customers with loan applications, explaining terms and conditions, and guiding them through the loan approval process.
  • Compliance: Ensuring compliance with banking regulations, policies, and procedures to mitigate risks and maintain a secure banking environment.
  • Sales Targets: Meeting sales targets for various banking products, including credit cards, loans, and investment services.
  • Problem Resolution: Addressing and resolving customer concerns, complaints, or issues related to banking services.
  • Cash Handling: Managing cash transactions, including counting and verifying cash deposits and withdrawals.
  • Record Keeping: Maintaining accurate records of customer interactions, transactions, and account details.

Salesperson

DCB COMMERCIAL BANK
01.2020 - 01.2021
  • Prospecting and Lead Generation: Identifying and reaching out to potential customers or leads to generate new business opportunities.
  • Product Knowledge: Maintaining a thorough understanding of the products or services being offered to effectively communicate their features and benefits.
  • Customer Engagement: Building and maintaining relationships with clients through effective communication and addressing their needs.
  • Negotiation: Negotiating terms, pricing, and contracts to secure agreements that meet the needs of both the customer and the company.
  • Closing Deals: Bringing sales opportunities to a successful conclusion, achieving sales targets, and securing customer commitments.
  • Sales Reporting: Documenting sales activities, tracking progress, and providing regular reports to management on sales performance.
  • Customer Follow-up: Following up with customers post-sale to ensure satisfaction, address any concerns, and potentially secure repeat business.

Community Organizer

BRAC FINANCE TANZANIA INSTITUTION
01.2017 - 01.2018
  • Played a pivotal role in community outreach and engagement.
  • Organized financial literacy workshops and training sessions.
  • Facilitated the formation of self-help groups for savings and loans.
  • Conducted financial assessments and risk analysis for potential borrowers.
  • Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.

Education

Diploma - Microfinance Management

Moshi Co-operative University (MOCU)
Moshi
11.2016

Certificate - Account and Finance

Moshi University College of Co-operative
Moshi, 09
11.2014

Skills

  • Financial Analysis
  • Relationship Management
  • Sales and Marketing
  • Banking Products Knowledge
  • Microfinance Operations
  • Community Engagement
  • Customer Service
  • Team Collaboration
  • Financial Literacy Education

Languages

English
Swahili

Timeline

Relationship Officer Liability

DCB COMMERCIAL BANK
10.2024 - Current

Relationship Officer Business Banking

DCB COMMERCIAL BANK
08.2023 - 10.2024

Relationship Officer Personal Banking/Retail

DCB COMMERCIAL BANK
01.2021 - 06.2023

Salesperson

DCB COMMERCIAL BANK
01.2020 - 01.2021

Community Organizer

BRAC FINANCE TANZANIA INSTITUTION
01.2017 - 01.2018

Diploma - Microfinance Management

Moshi Co-operative University (MOCU)

Certificate - Account and Finance

Moshi University College of Co-operative

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BLANDINA MATHIAS MAZUKI