IRENE GERALD NYINGE
Dodoma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Accounts Officer II
MINISTRY OF AGRICULTURE-TANZANIA
01.2022 - Current
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Managed payroll operations for employees.
- Processing customer payments and documenting orders.
- Input vendor payments and updated accounts to reflect new balances.
- Checked expenses against budget controls, entered figures and reconciled accounts to address discrepancies.
- Updated general ledger of accounts with current, accurate and correct-compliant data to meet all internal and external audit requirements.
- Managed all accounting needs and account updates for Daily operations.
- Collaborated with Procurement department to reconcile vendor invoices and facilitate payments.
- Overhauled process for year-end inventory audits to improve accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Inspected account books and recorded transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Maintained strict confidentiality of sensitive financial information, ensuring the protection of the Ministry's assets and maintaining a high level of professional integrity.
Bank Relationship Officer
EQUITY BANK TANZANIA LIMITED
07.2014 - 11.2021
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Cultivated strong customer relationships by providing tailored advice and services.
- Adapted products and services to suit customers' changing financial circumstances.
- Implemented strategies to increase customer retention, enabling investment growth.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Increased daily sales by upselling banking products and financial services to customers.
- Worked with clients to address and respond to client and partnership management issues.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Monitored and verified suspicious activity on customer accounts.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Generated monthly reports on customer activity and customer feedback.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Referred customers to other banking departments for specialized services.
- Wrote and distributed customer correspondence.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained and built close relationships with customers through regular contact and visits.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
Internal Auditor Intern
CO-OPERATIVE AUDIT AND SUPERVISION CORPORARTION (COASCO)
04.2014 - 07.2014
- Doing audit in different co-operatives especially in savings and credit co-operatives (SACCOS)
- Participates in preparation of final accounts and bank reconciliation statements
- Ensures that final accounts or bank reconciliation statements are timely prepared, monthly
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with auditees staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Interviewed auditees to gather data needed to conduct audits.
- Gained familiarity with the organization's regulations through extensive research, applying knowledge during audits to ensure compliance was maintained.
- Improved efficiency of internal audit procedures by utilizing data analytics tools to identify patterns and trends in financial transactions.
- Demonstrated adaptability by quickly assimilating new information and adjusting to changes in project priorities as needed throughout the internship experience.
- Conducted comprehensive testing of key controls, ensuring accurate documentation was maintained for future reference.
- Contributed to the identification of potential fraud risks by conducting interviews and walkthroughs with process owners.
- Assisted senior auditors with preparing high-quality reports that summarized audit findings, facilitating timely resolution of identified issues within targeted departments.
- Assisted in developing recommendations to improve operational processes after identifying inefficiencies during audits.
- Supported the development of a risk-based audit plan, prioritizing areas of high risk for review during the internship period.
Education
DEGREE OF BACHELOR OF ACCOUNTING AND FINANCE - Accounting And Finance
ST JOHN'S UNIVERSITY OF TANZANIA
Dodoma, Tanzania08.2013
ADVANCE CERTIFICATE OF SECONDARY EDUCATION (ACSE)
KILAKALA GIRLS SECONDARY SCHOOL
Morogoro, Tanzania05.2010
ORDINARY CERTIFICATE OF SECONDARY EDUCATION (CSEE)
ST. GETRUDE GIRLS' SECONDARY SCHOOL
Njombe, Tanzania10.2017
PRIMARY EDUCATION
MABATINI PRIMARY SCHOOL
Njombe, Tanzania09.2003
Skills
- Innovative and possesses high skills in motivating and encouraging others
- Confidence, hard working and competent in team work, creative, high organizing, ability and eager to learn from others
- High achiever and always aiming at achieving higher performance
- Highly motivated, competent, enjoy new challenges, quick to learn and used to work under pressure and meeting deadlines
Accomplishments
- Attended two weeks short course Training on Financial Management and Auditing of Donor funded Project at Institute of Capacity Development in Pretoria, South Africa.
- Participated at the 2nd African Association of Accountant General (AAAG) Annual Conference held In Arusha Tanzania on 2nd - 6th December 2024.
- Three months Induction training attended at Equity bank Headquarters In Nairobi Kenya on Banking Practices,customer service and getting familiar with the bank rules and regulations to adopt better working skills.
- Three months Training attended at Equity bank Headquarters In Nairobi Kenya on new and simplified banking system called Eazzybanking/Eazzybiz which was designed to help customers on their banking activities in a more simplified way by introducing digitalized processes like mobile payment application, personal internet banking and online payments, also the introduction of Diaspora banking and many more.
Additional Information
- ELI MATUNGWA BALONGO
PRINCIPAL ACCOUNTANT
FINANCIAL SPECIALIST - TANIPAC PROJECT
MINISTRY OF AGRICULTURE
P.O BOX 2182
DODOMA - TANZANIA
MOBILE: +255 784 605 193 / 717 430 270
EMAIL: bebmatungwa@gmail.com
- GULSHAN SALEH
BRANCH BUSINESS DEVELOPMENT MANAGER - CORPORATE AND SME BANKING
AZANIA BANK T LIMITED
P.O BOX 32089
DAR ES SALAAM - TANZANIA
MOBILE; +255 713 350 315
EMAIL: gsaleh@azaniabank.co.tz
- JOSEPHINE ANDREAS
HUMAN RESOURSE MANAGER
EQUITY BANK T LIMITED
P.O BOX 110183
DAR ES SALAAM - TANZANIA
MOBILE: +255 714 754 342
EMAIL: josephine.andreas@equitybank.co.tz
Languages
Swahili
Native language
English
Swahili
Timeline
Accounts Officer II
MINISTRY OF AGRICULTURE-TANZANIA
01.2022 - Current
Bank Relationship Officer
EQUITY BANK TANZANIA LIMITED
07.2014 - 11.2021
Internal Auditor Intern
CO-OPERATIVE AUDIT AND SUPERVISION CORPORARTION (COASCO)
04.2014 - 07.2014
DEGREE OF BACHELOR OF ACCOUNTING AND FINANCE - Accounting And Finance
ST JOHN'S UNIVERSITY OF TANZANIA
ADVANCE CERTIFICATE OF SECONDARY EDUCATION (ACSE)
KILAKALA GIRLS SECONDARY SCHOOL
ORDINARY CERTIFICATE OF SECONDARY EDUCATION (CSEE)
ST. GETRUDE GIRLS' SECONDARY SCHOOL
PRIMARY EDUCATION
MABATINI PRIMARY SCHOOL
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