Irene Rugaibula
Dar Es Salaam
Summary
Dynamic professional with a proven track record at CRDB Bank Plc, excelling in client relationship coordination, and strategic decision-making. Recognized for enhancing customer satisfaction and compliance monitoring, I effectively analyzed data to drive operational improvements. My proactive focus and effective negotiation strategies have consistently delivered exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales and Support Officer/Vault Custodian
CRDB Bank Plc
Dar Es Salaam
05.2023 - Current
- Verified accuracy of financial records, including debits and credits.
- Prepared and processed payroll.
- Checked postings and documents for correctness, accuracy and proper coding.
- Analyzed customer requirements and provided customized solutions for international money transfers.
- Developed strategies to improve customer experience when processing payments.
- Created reports of all outgoing payments to ensure accuracy of information.
- Advised clients on the best payment methods available for their transactions.
- Generated monthly statements for customers detailing their transfer activity.
- Monitored loans and accounts payable to confirm payments are current.
- Reviewed and processed documents related to bank transfers.
- Matched orders with invoices and recorded required information.
- Managed incoming requests from customers regarding funds transfers.
- Responded promptly to customer inquiries about funds transfer services.
- Coordinated with internal departments to resolve any outstanding issues quickly.
- Researched issues that arose during the transfer process and developed solutions.
- Identified discrepancies in transaction data and communicated with customers to resolve them.
- Ensured compliance with applicable regulations regarding international money transfers.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Recognized by management for providing exceptional customer service.
SADC Procurement Officer / SADC Project Officer
MSD
10.2019 - 02.2022
- Structurally reduced workload by 75% through initiating an organization and planning software that improved communication, general effectiveness and efficiency at work
- Created effective methods of carrying out all operations by initiating change in day to day operations; through streamlining roles assigned and creating new systems and approaches to work
- Generated and solicited funds from international cooperating partners to support different project operations for example marketing and raising awareness for the project to the 16 SADC countries
- Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
- Increased motivation by introducing better operational reviews that included empowering and increased inspiration in workplace
- Aligned team focus to meet or exceed performance expectations by introducing regular meetings that allowed all teammates to participate and work towards the main goal
- Carried out procurement / tendering processes
- Gathered, input and analyzed data to evaluate trends and make proactive adjustments to policies.
- Prepared and processed purchase orders for supplies, equipment and services.
- Tracked orders and confirmed system lead times, delivery dates and costs.
- Evaluated and researched suppliers and processed orders for purchases through new contracts and competitive bids.
- Worked closely with international organizations like UNDP which allowed carrying out bench marking of operation efficiencies
- Experimented with new marketing approaches to increase awareness on project benefits, by applying different measures such as advertising on independent social media page
- Prepare monthly duties and report their implementation progress weekly as well as advise project head on how to improve
- Write and/or prepare proposals, reports, work plans as well as Monitor and evaluate contracts
- Preparation of project guidelines, reports, proposals, analyses and any other operational reports that oversee project activities
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
Accounts Assistant
Diversity Health and Social Care Limited
London
08.2017 - 10.2018
- Multi tasked and performed administrative roles such as data entry as well accounts duties such as salary journal preparation on Payroll software
- Prepared and mailed invoices to at least 10 customers per day, processed payments and documented account updates on company finances on payroll software
- Organized budget documentation and tracked expenses to maintain tight business controls
- Processed payments to over 40 employees per day and documents such as invoices, journal vouchers, employee reimbursements and statements
- Communicated regularly with customers at least 5-10 customers per day and employees regarding account questions and issues
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system
- Reconciled financial accounts and direct debits
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments
- Balanced reports to submit for approval and verification.
Youth Leader Volunteer
National Crime Preventers Forum
Kampala
11.2015 - 12.2016
- Reached out to general public through public speaking, conferences and meetings to raise awareness on safety and security
- This would include at least 100-200 people
- Liaised with other volunteers and program leaders to discuss new service opportunities
- Assisted with record keeping to maintain data for received funding and daily expenditure
- Maintained and built relationships with 100+ customers daily, providing exceptional customer service and efficient product deliveries daily which translated to a customer satisfaction rating score of 97%
- Supported engaging, fun and smooth-running events working with project heads on organization and planning
- Raised awareness on importance of forum and its benefits to small businesses while applying strong project and team leadership to enhance success
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels
- Supervised marketing department's monthly analysis of customer acquisition data and campaign performance
Education
Master’s - Business Administration,Strategic Business Project
University of The West of Scotland
London, UK02.2019
Bachelor’s - Business Administration/Management, Procurement
Makerere University
Kampala03.2016
Skills
- Analytical Problem Solver
- Proactive Focus
- Client Relationship Coordination
- Strategic Decision Making
- Project Execution
- Effective Negotiation Strategies
- Clear Interpersonal Communication
- Original Idea Generation
- Data analysis
- Compliance monitoring
- Customer relationship management
- Strategy development
Certification
- Google Project Management Certificate - 2023
- Google Data Analytics certification- Ongoing
Timeline
Sales and Support Officer/Vault Custodian
CRDB Bank Plc
05.2023 - Current
SADC Procurement Officer / SADC Project Officer
MSD
10.2019 - 02.2022
Accounts Assistant
Diversity Health and Social Care Limited
08.2017 - 10.2018
Youth Leader Volunteer
National Crime Preventers Forum
11.2015 - 12.2016
Master’s - Business Administration,Strategic Business Project
University of The West of Scotland
Bachelor’s - Business Administration/Management, Procurement
Makerere University
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