IRENE VIVIAN MONGELA
DSM
Summary
Since an early age, I have had a passion for serving community and networking fields. I feel that it is now the time to find a firm that can help me to continue embracing these fields. It is my ultimate intention to be committed to your organization to which I believe it will allow me to pursue these interests simultaneously improve my skills. Please find my education qualification and experiences below, thank you.
Overview
2
2
years of professional experience
Work History
Assistance Sponsorship Facilitator
WORLD VISION
- Assistance Sponsorship Facilitator at World Vision.
Social Worker and Assistance Coordinator
TST
- Social Worker and Assistance Coordinator of the outreach sessions in the communities around and under different TST Programmes.
Import Service Executive (ISE)
DHL TANZANIA LIMITED
- Worked as an Import Service Executive (ISE)
- Contacting Customers advising on the arrival of their shipments and what is required for clearance accordingly
- Handling Customer's queries, complaints, clear the goods and monitor them until delivered.
Assistance TASAF Coordinator and Supervisor
RAS'S OFFICE
- Assistance TASAF Coordinator and Supervisor at RAS's Office.
Customer Service Agent
PCCI DSM
- Worked as Customer Service Agent
- Performed all the customer care Services i.e
- Receive and solving complaints and queries at early stages, introducing new products to the customers, explain how they work and their advantages.
Administrative Assistant
EXO LUSH
11.2021 - 12.2023
- Scheduled office meetings and client appointments.
- Received and sorted incoming mails and complaints.
- Managing all the office social medias
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organizing weekly and seasonal events.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assist in other activities that i may be instructed by my superior
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Secondary Leaving Certificate -
HGS SCHOOLS - ARUSHA
Arusha, Tanzania11.2014
Certificate in Community development and Certificate in Ordinary Diploma in Community Development - City, Community, And Regional Planning
THE MWALIMU NYERERE MEMORIAL ACADEMY (MNMA) - DSM
Dar Es Salaam, Tanzania11.2018
Degree in Public Administration. - Public Administration
MZUMBE UNIVERSITY - TEGETA DCC CAMPUS
Dar Es Salaam, Tanzania12.2023
Skills
- First Aid Awareness; Awarded Certificate by the Organization First Aid Africa Developing Skills for Life in the year 2014
- Computer Skills; in basic computer software activities eg Microsoft Word, Power Point Presentations and Excel
- Active listener committed to providing helpful feedback tailored to employees' strengths and opportunity
- Fluent in both English and Swahili Languages
- Operations Management
- Project Management
- Community Outreach
- Negotiation
- Contract Management
- Strategic Planning
- Staff Management
- Decision Making
- Problem Solving
Leadership Experience
Good communication skills, organisation, problem solving and relationship building.
References
- GIVEN SURE, Development Officer, RAS's Office DSM Tanzania, 0658-457801, suregvn06@yahoo.com
- AKWELINA JOHN, Sponsorship Program Facilitator, World Vision Arusha Tanzania, 0718-345012, akwelinajohn@gmail.com
- JACKSON MATWIGA, Clearance & Declaration Team Supervisor, DHL Tanzania LTD, 0745-616963, Jackson.matwiga@dhl.com
- BENSON MALIKI, HR, PCCI TANZANIA, 0765-253328
- MR. SYED ABBAS, Managing Director , Exo Lush 0743 528 528, syed@edu-flyx.com
Communication Skills
- Excellent writing and verbal communication skills
- Good interpersonal and oral communication skills
- Confident, articulate, and professional speaking abilities (and experience)
Timeline
Administrative Assistant
EXO LUSH
11.2021 - 12.2023
Secondary Leaving Certificate -
HGS SCHOOLS - ARUSHA
Certificate in Community development and Certificate in Ordinary Diploma in Community Development - City, Community, And Regional Planning
THE MWALIMU NYERERE MEMORIAL ACADEMY (MNMA) - DSM
Degree in Public Administration. - Public Administration
MZUMBE UNIVERSITY - TEGETA DCC CAMPUS
Assistance Sponsorship Facilitator
WORLD VISION
Social Worker and Assistance Coordinator
TST
Import Service Executive (ISE)
DHL TANZANIA LIMITED
Assistance TASAF Coordinator and Supervisor
RAS'S OFFICE
Customer Service Agent
PCCI DSM
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