IRENE MONGELA
DSM
Summary
I am diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
EXOLUSH - DSM TANZANIA
Dar es Salaam
11.2021 - Current
- Schedule office meetings and client appointments
- Receiving and sorting incoming calls and complaints
- Managed all the office social medias accounts
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routine calls, delivering messages to staff and greeting visitors
- Organize weekly and seasonal events
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively and build strong relationship with customers
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Assist in other activities that I may be instructed by my superior
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Agent (CSA)
PCCI - TIGO DSM, TANZANIA
Dar es Salaam
01.2020 - 10.2020
- Performed all customer care Services i.e
- Receive and solving complaints and queries at early stages
- Introducing new products to the customers, and explaining how it works, and how they can benefit from them.
Import Service Executive (ISE)
DHL TANZANIA LIMITED - DSM
Dar es Salaam
01.2019 - 12.2019
- Contacting Customers advising on the arrival of their shipments and what is required for clearance accordingly
- Handling Customer's queries, complaints, clear the goods and monitor them until delivered.
Assistance Sponsorship Facilitator
WORLD VISION TANZANIA - ARUSHA
Arusha
04.2017 - 06.2017
- Maintaining a good relationship between the children and their sponsors through emails, calls, and letter writings
- Ensile gifts are equally distributed among children
- Search for new sponsors incase anyone quit.
Assistance TASAF Coordinator and Supervisor
RAS's OFFICE DSM
Dar es Salaam
06.2016 - 08.2016
- Answered multi-line phone system, mails
- Attended in person requests for service and information.
Social Worker and Assistance Coordinator
TST - ARUSHA
Arusha
06.2016 - 08.2016
- Coordinate outreach sessions in the communities around and under different TST Programmes
- Provides awareness to residents and families regarding community resources
- Support vulnerable populations with mental health diagnoses, provide education on medication and treatments
- Worked with Health advocates and interpreters to establish accurate information with people
- Attend mandatory in-house and external training for safe guarding children and vulnerable adults.
Education
DEGREE IN PUBLIC ADMINISTRATION - Public Administration
MZUMBE UNIVERSITY
DAR ES SALAAM, TANZANIA12-2023
High School Diploma -
MWALIMU NYERERE MEMORIAL ACADEMY- MNMA
DAR ES SALAAM, TANZANIA08-2018
SECONDARY LEAVING CERTIFICATE -
HGS - ARUSHA, TANZANIA
ARUSHA, TANZANIA11-2014
Skills
- First Aid Awareness
- Computer Skills
- Recordkeeping and File Management
- Team Building and Leadership
- Office Management
- Educational Support
- Social Services
- Attention to Detail
- Community outreach expert
References
- Given Sure - RAS' s Office, Development Officer, suregvn06@yahoo.com, 0658457801
- Akwelina John - World Vision Arusha Tanzania, Sponsorship Program Facilitator, akwelinajohn@gmail.com, 0718345012
- Jackson Matwiga - DHL LTD DAR, Clearance and Declaration Team Supervisor, Jackson.matwiga@dhl.com, 0745616963
- Benson Maliki - PCCI Tanzania, HR, 0765253328
- Jessica Matthews - Exolush LTD, Admin Supervisor, 0755 660 661
Dates
- 06/2016, 08/2016
- 04/2017, 06/2017
- 03/2018, 05/2018
- 01/2019, 12/2019
- 01/2020, 10/2020
- 11/2021, PRESENT
Timeline
Administrative Assistant
EXOLUSH - DSM TANZANIA
11.2021 - Current
Customer Service Agent (CSA)
PCCI - TIGO DSM, TANZANIA
01.2020 - 10.2020
Import Service Executive (ISE)
DHL TANZANIA LIMITED - DSM
01.2019 - 12.2019
Assistance Sponsorship Facilitator
WORLD VISION TANZANIA - ARUSHA
04.2017 - 06.2017
Assistance TASAF Coordinator and Supervisor
RAS's OFFICE DSM
06.2016 - 08.2016
Social Worker and Assistance Coordinator
TST - ARUSHA
06.2016 - 08.2016
DEGREE IN PUBLIC ADMINISTRATION - Public Administration
MZUMBE UNIVERSITY
High School Diploma -
MWALIMU NYERERE MEMORIAL ACADEMY- MNMA
SECONDARY LEAVING CERTIFICATE -
HGS - ARUSHA, TANZANIA
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