Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Irene Joshua

Nation Account Manager
Dar Es Salaam

Summary

Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

National Account Manager

Liquid Intelligent Technologies
01.2023 - Current
  • Played an instrumental role in launching new products or services within the assigned national accounts territory.
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Implemented efficient tracking systems for managing customer information, streamlining communications and increasing productivity.
  • Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
  • Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
  • Developed creative pricing structures that appealed to clients while maximizing profit margins for the company.
  • Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.
  • Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
  • Trained other members of the sales team on best practices for managing national accounts effectively.
  • Managed a team of junior account managers, providing mentorship and guidance to ensure their professional development and success.
  • Conducted thorough market analyses to identify potential growth opportunities within the national account base.
  • Maximized revenue growth by identifying upsell opportunities within existing accounts.
  • Expanded national account portfolio through strategic prospecting and effective sales presentations.
  • Streamlined internal processes to optimize efficiency in managing large volumes of orders from national accounts customers.
  • Collaborated with cross-functional teams to develop targeted marketing strategies for each national account.
  • Resolved complex problems to positively impact sales and business direction.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
  • Tracked sales data to assess trends and make proactive strategy changes.

Key Account Manager

Mwananchi Communications LTD
02.2016 - 01.2023
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
  • Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
  • Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Supported sales and reporting for large and medium-sized accounts.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Built and maintained strong client relationships to drive business growth.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Conducted economic and demographic research and analysis to produce critical reports.
  • Analyzed key competitors to respond to competitive threats.
  • Analyzed sales to manage life cycle of product, inventory models and selling rates.
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
  • Developed and delivered presentations to key customers to position products and services.
  • Negotiated prices, terms of sales and service agreements.
  • Recorded accurate and efficient records in customer database.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met existing customers to review current services and expand sales opportunities.
  • Built diverse and consistent sales portfolio.
  • Presented professional image consistent with company's brand values.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Operations Manager

Tan Africa Insurance Brokers
02.2016 - 04.2019
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by streamlining operations.

Education

No Degree - Certificate of Proficiency In Insurance

Institute Of Finance Management
Dar Es Salaam, Tanzania
04.2001 -

Bachelor of Arts - Public Relations And Marketing

St. Augustine University Of Tanzania
Mwanza, Tanzania
04.2001 -

Skills

  • Solution selling
  • Cold calling expertise
  • Sales Pipeline Management
  • Business growth and retention
  • Sales pipeline development
  • Progress Reporting
  • Logistics Coordination
  • Competitor Monitoring
  • Contract Negotiations
  • Sales tactics
  • Territory Management
  • Pricing strategy
  • Strategic planning skills
  • Account Management
  • Sales Presentations
  • Business Development
  • Goal-Oriented
  • Revenue Generation
  • Client Relationship Building
  • Bid Request Management
  • Marketing Strategy Development
  • Brand Marketing
  • Competitor Analysis
  • Business Needs Assessment
  • Multitasking Abilities
  • Problem-solving aptitude
  • Client Relations
  • Salesforce Software
  • Customer Trend Analysis
  • Sales Reporting
  • Sales Targeting
  • New Business Development
  • Contract Management
  • Market Trend Analysis

Certification

CSP - Certified Sales Professional

Timeline

National Account Manager

Liquid Intelligent Technologies
01.2023 - Current

Key Account Manager

Mwananchi Communications LTD
02.2016 - 01.2023

Operations Manager

Tan Africa Insurance Brokers
02.2016 - 04.2019

No Degree - Certificate of Proficiency In Insurance

Institute Of Finance Management
04.2001 -

Bachelor of Arts - Public Relations And Marketing

St. Augustine University Of Tanzania
04.2001 -

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Irene JoshuaNation Account Manager