Hi, I’m
Irene Brown
Dar Es Salaam
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
years of professional experience
Work History
Money Agent
Salesperson
06.2023 - Current
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Local Shop
Sales Representative
05.2022 - 06.2023
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Jf Martenity Store
Sales Representative
02.2019 - 03.2022
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
Iyunga Technical SchoolMbeya, Tanzania
High School Diploma
02.2010
University Overview
- divison II.12 Minimum Average
- Recipient of good in personality student, 2010
Skills
- Sales Process
- Customer Understanding
- Export Compliance
- Profit Generation
- Sales Management
- Deal Negotiations
- Calming Strategies
- Product Description
- Customer Care
- Effective Communicator
- Price Memorization
- Social Media Platforms
- Appeals Support
- Active Learning
- Monitor Security
- Promote Products
- Networking
- Home Delivery Scheduling
Reading,Volunteering, Travelling, language learning, listening to music and Swimming
Overall my hobbies help me to improve my mental health and emotional well-being. It helps me to relax and give me a sense of mastery and control . they make me creative and a great thinker.
Languages
Swahili
Native language
English
Advanced
C1
Timeline
Salesperson
Money Agent
06.2023 - Current
Sales Representative
Local Shop
05.2022 - 06.2023
Sales Representative
Jf Martenity Store
02.2019 - 03.2022
Iyunga Technical School
High School Diploma
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