Inyas Frimin Shirima
Dar es Salaam
Summary
Accomplished banking professional with more than a decade of diverse experience across branch operations, cash management, customer onboarding, process design, process automation, digitization and quality assurance. Adept at leading teams to enhance operational efficiency, customer service and compliance standards.
Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Assistant Manager – Business Process Improvement (BPI) and Quality assurance
Equity Bank
04.2022 - Current
- Lead the development and implementation of process digitization strategies for improvement in operation efficiency.
- Support digitization and automation of banking processes, including the transition paperless documentation, customer onboarding. For instance, snap check, document approvals, digital onboarding, digital save.
- Work together with IT and operations teams on integrating new fintech solutions into core banking systems.
- Conducted training to the team on the digitized process and other training for enhancing employee flexibility, awareness and efficiency in operation.
- Reviewing bank processes and procedures for service improvement, controls and efficiency in banking operations.
- Preparing test cases, Testing and preparing UAT reports for different projects and other business initiatives.
- Preparing risk assessments for different business processes, projects and other system changes by identifying possible risks and implementing corrective measures to minimize identified risks.
- Preparation and submission of monthly regulatory reports.
- Oversee branch compliance with internal policies and regulatory requirements, ensuring a 99% audit pass rate.
- Develop and monitor key performance indicators to assess branch performance and identify areas for improvement.
- Collaborating with the business process management team to align quality assurance measures with process automation and digitization efforts, ensuring a seamless integration of new solutions without compromising on quality.
- Training branch staff in compliance matters, enhancing their understanding of regulatory requirements and the importance of adherence to quality standards.
- Developing and implementing quality control policies to ensure all branch activities comply with legal and regulatory standards, as well as internal guidelines.
- Conducting regular audits of branch operations, including cash management, customer onboarding, and transaction processing, to identify and rectify discrepancies.
Assistant Manager- Cash Management
Equity Bank
09.2019 - 04.2022
- Handling daily cash operations, for the branches to achieve a transaction accuracy rate of over 99%.
- Train and supervise a team of cash handlers, fostering a culture of accuracy and accountability.
- Developed cash forecasting models to optimize liquidity and reduce operational costs.
- Maintaining strong relationships with other banks for optimal cash management solutions as well as other stakeholders like Cash In transit companies.
- Monitoring cash flow daily to ensure all transactions are accounted for and identifying any discrepancies between expected and actual flows.
- Prepare and present cash management reports to the management.
- Repatriation of cash overseas in other financial institutions with full compliance in cash export documentations.
Senior Relationship Officer- Corporate Branch
Equity Bank
08.2015 - 09.2019
- Supervising cashiers/tellers and manage their performance by ensuring they comply with the policies and procedures set by the bank and Bank of Tanzania regulations aimed at minimizing risks to the bank.
- Complying with all bank procedures by confirming all customers’ payments to avoid money laundering and other bank risks.
- Responding to customer queries and complaints about payments, disputes, with regard to compliance issues, seeking the best solution in providing excellent services to the customers.
- Endorsing, posting and preparing inward and outward cheque reports and advice the same to the customers on the returned cheques.
- Monitoring branch costs by ensuring that all costs which are raised at the branch level are justifiable.
- Preparing various branch reports like asset returns, Funds in clearing reports and presenting them to the branch Meetings.
- Managing all branch General legers, these are income and expenses by ensuring all entries are genuine, reversal on wrong posts is posted on time and by procedures set by the bank.
- Ensuring of high standard on compliance to the bank’s policies and procedures are fulfilled to the aim of minimizing risks on cash, transactions and during assigning new clients.
- Providing leadership to cash relationship officers (tellers) and managing their performance, oversee the cash limit, preparing of insurance cover for excess cash holding as per bank process, manual and circulars.
- Working on raised technical issues on assets, network, and asset fixing as a Technical Field Officer (TFO).
- Supporting cash center department when there was lack of human support in confirming cash from other branches, repatriation of cash, posting the entries, overseeing of all branch cash limits as per policies and procedures.
- Coordinated branch operations, ensuring efficient customer service and adherence to all operational protocols.
- Cross selling of bank products and services internally and externally though customer visitation.
Relationship Officer-Operations-Retail Branch
Equity Bank
10.2014 - 08.2015
- Depositing and withdrawing cash as a bank teller
- Sending and receiving Western Union and Money Gram.
- Managing foreign exchange and negotiating on forex deals.
- Posting of Tanzania Revenue Authority, reconciling and prepare its report
- Customer carding, card management and card reconciliations.
- ATM manning and reconciliations.
- Cross-selling of bank products and services, achieved to bring in new customers as per individual target set.
Sales Officer
Mayo Insurance Brokers Company Limited
10.2013 - 05.2014
- Volunteering to work at this company as an intern with the roles of bringing in sales to the company by seeking for new clients and retaining them, updating the client on the news related to Insurance service, underwriting of different insurance covers, representing the company in the business meetings, handling of customer claims.
Education
Bachelor Degree of Commerce - Marketing
University of Dar Es Salaam
01-2013
Advanced Certificate of Secondary Education -
Musoma High School
01-2010
Certificate of Secondary Education -
Makalema Secondary School
01-2007
Skills
- Exceptional problem-solver and decision maker with diverse experience in banking operations
- Highly self-motivated and confident person with ability to work independently
- Computer-literate with extensive technical proficiency covering a wide range of applications MS Excel, MS Word, Power Point Presentations and Microsoft visio for Business Process Model and Notation
- Strong communication skills with ability to work effectively in cross function and multi-cultural team
Timeline
Assistant Manager – Business Process Improvement (BPI) and Quality assurance
Equity Bank
04.2022 - Current
Assistant Manager- Cash Management
Equity Bank
09.2019 - 04.2022
Senior Relationship Officer- Corporate Branch
Equity Bank
08.2015 - 09.2019
Relationship Officer-Operations-Retail Branch
Equity Bank
10.2014 - 08.2015
Sales Officer
Mayo Insurance Brokers Company Limited
10.2013 - 05.2014
Bachelor Degree of Commerce - Marketing
University of Dar Es Salaam
Advanced Certificate of Secondary Education -
Musoma High School
Certificate of Secondary Education -
Makalema Secondary School
References
Mohamed Abbas Mgonja,
Senior Manager-Agency Banking,
Equity Bank Tanzania Limited,
Mobile: +255 787549671,
Email:mudyabbas@gmail.com,
Kulwa Mabuti,
Manager Quality Assurance and Process design,
Equity Bank Tanzania Limited,
Mobile: +255 714106121.
Email: kulwamabuti2000@gmail.com
Julius Sande,
Branch Manager,
Maendeleo Bank,
Mobile: +255 677012299
Email: issande@yahoo.com
Hobbies and Interests
Reading books, Leaning new things, meeting new people, watching soccer and listening to music.
Disclaimer
I Inyas Frimin Shirima, certify that to the best of my knowledge and belief, this information correctly describe me, my qualifications and my experience.
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