Innocent Mlimuka
Dar Es Salaam
Summary
Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Strong domain expertises in Business banking wealth management across coverage and product areas. A career professional banker with over 10 years all round experience in core banking practices at retail banking, Business banking and Credit levels, Vast experience in relationships management, retention of high value customers. Positive and upbeat team player and clear communicator with demonstrated success in driving team performance.
I take pride in delivering work that is insightful, accurate and of high quality and I enjoy adding value continuously looking for ways to improve and rethink the ways things are done.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Manager SME ( Cluster Manager)
NBC Bank
Dar Es Salaam, Tanzania
08.2018 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Supervising and leading a cluster of 12 branches in Costal region towards archiving liability, investment and insurance targets.
- Preparing sales targets and strategizing on how the cluster will meet the allocated target potion.
- Analyzing and appraising large tickets loan facilities I.e. TZS 2Bn and above.
- Following up with Ro’s BM’s on converting the branch pipelines
- Regular visitations to customers for strengthening relationships
- Maintaining quality asset book for the region/ cluster
Achievement
- Consistently exceeding the given Targets. Best regional RM
- Being able to improve the performance of relationships officers and reviving 40% of dormant relationships for the cluster.
Manager Business Banking
EXIM Bank
Dar Es Salaam , Tanzania
03.2017 - 07.2018
- Leading Relationships officers and Sales team in acquisition of SME assets and liabilities customers
- Identifying clients needs, developing strategies and solutions to meet those needs.
- Understanding regular portfolios reviews to understand portfolio growth
- Managing the retail banking SME portfolio
- Building and maintaining good asset portfolio
- Analyzing and preparing credit papers
Achievement.
- Successful establishing and aligning the SME lending program for the bank.
Business Banker
KCB Bank Tanzania
Dar Es Salaam , Tanzania
06.2012 - 03.2017
- Identified opportunities for cross-selling products and services to existing customers.
- Preparing loan papers for SME customers and pushing for credit approval.
- Cross selling all bank products I.e FX, Insurance etc
- Presented new product offerings to prospective clients at seminars and conferences.
- Developed and maintained strong relationships with clients to ensure satisfaction of their banking needs.
Achievements
- Improved fees and commissions income by 20%
- Improved Asset book value by 50%
Relationship Officer
KCB Bank
Dar Es Salaam , Tanzania
06.2011 - 06.2012
- Provided financial advice to clients based on their needs and goals.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
Education
Masters In Project Management (PMP) - Project Management
ESAMI
11.2025
MBA Corporate Management
Mzumbe University
Dar Es Salaam 11-2015
Postgraduate Diploma in Business Administration
IFM
11-2012
Advanced Diploma in Information Technology
IFM
11-2010
Skills
- Relationships management
- Strong Communication
- Leadership
- Analytical
- Problem solving and decision making
- Project management
- Financial analysis
- Sustainable financing expert
Languages
English
Bilingual or Proficient (C2)
Certification
ESG and Sustainable investing 365
Hobbies
- Recreational runner
- Reading books
- Playing music instruments
Referees
- Dr. Zanifa Omary
- Lecturer IFM Email: Zanifa.omary@gmail.com: 0685300400
- Abel Kaseko
- Head product and sales at NBC bank 0767211571 Email: Abel.Kaseko@nbc. Co.tz
- Edward Samweli Lymo
- Head of legal and company secretary atNBC bank: 0784270473 :Edward.Lymo@nbc.co.tz
Timeline
Relationship Manager SME ( Cluster Manager)
NBC Bank
08.2018 - Current
Manager Business Banking
EXIM Bank
03.2017 - 07.2018
Business Banker
KCB Bank Tanzania
06.2012 - 03.2017
Relationship Officer
KCB Bank
06.2011 - 06.2012
Masters In Project Management (PMP) - Project Management
ESAMI
MBA Corporate Management
Mzumbe University
Postgraduate Diploma in Business Administration
IFM
Advanced Diploma in Information Technology
IFM