INNOCENT MBWAMBO
Mwanza
Summary
Dynamic professional with extensive experience at FINCA Microfinance Bank, excelling in loan analysis and credit risk assessment. Proven track record in enhancing portfolio quality and fostering client relationships. Adept in financial modeling and committed to delivering exceptional service, driving business growth, and ensuring compliance with regulatory standards.
Overview
7
7
years of professional experience
Work History
Field Recovery Officer
FINCA Microfinance Bank
Mwanza
12.2020 - Current
- Monitoring and controlling branch Portfolio at Risk (PAR1) to ensure portfolio quality and mitigate risk factors.
- Monitoring clients after loan disbursement to ensure that the intended purpose of the loan is being fulfilled and that the loan is being used effectively.
- Visiting defaulters' businesses and residences to understand the reasons for their failure to pay and assist in creating effective payment plans.
- Overseeing external debt collectors (auctioneers) to ensure compliance with national rules and regulations, as well as the bank's policies and procedures during the collection and recovery process.
- Attending branch auctions conducted by external debt collectors to ensure fairness, transparency, and openness, thereby preventing any bias during the auction process.
- Representing the bank at primary court cases and Ward Land and Housing Tribunal cases to ensure the bank’s interests are properly advocated.
- Verifying clients' business operations and collateral prior to loan disbursement to ensure the security of the bank’s interests.
Ag. Branch Manager
FINCA Microfinance Bank
Mwanza
04.2023 - 04.2023
- Oversee daily branch operations, ensuring smooth functioning and adherence to bank policies and procedures.
- Supervise and motivate branch staff, providing guidance and support to achieve performance goals.
- Monitor branch financial performance, ensuring targets are met and managing branch expenses.
- Ensure customer satisfaction by addressing issues and maintaining high service standards.
- Ensure compliance with regulatory requirements and internal controls, maintaining operational integrity.
- Develop and implement strategies for business growth and increasing market share within the branch.
LOAN OFFICER
FINCA Microfinance Bank
Mwanza
02.2020 - 12.2020
- Analyze applicants' financial and credit status, evaluating assets and risks to determine loan feasibility.
- Conduct risk analysis to identify potential losses associated with specific loans and mitigate financial risks.
- Develop and maintain relationships with potential customers, fostering long-term business connections to increase loan volumes.
- Identify solutions for customers with credit challenges, helping them improve their financial situations and access suitable loan products.
- Respond promptly to customer inquiries regarding their accounts or other matters related to consumer lending, providing exceptional service and support.
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial documents to maintain up-to-date loan files.
- Verify the accuracy of loan documents before approval to ensure compliance with bank policies and regulatory standards.
- Review credit histories, income statements, and other financial information of loan applicants to assess their eligibility for loans and determine appropriate loan terms.
Recovery and Collection Agent
FINCA Microfinance Bank
Dar es salaam
01.2019 - 02.2020
- Write-off collection by contacting defaulters to assist them in creating payment plans and securing their commitment to repay.
- Identify fraudulent accounts to reduce potential losses to the bank by conducting thorough checks and investigations.
- Conduct arrears collections by following up with clients in arrears, ranging from day 1 up to 180+ days, through phone calls and other communication channels.
- Remind clients of due dates by sending SMS reminders and making phone calls, advising them on the importance of early payments and the consequences of late payments.
Business Development Agent
FINCA Microfinance Bank
Victoria
07.2018 - 01.2019
- Sales and marketing by identifying new leads and conducting sensitization efforts to generate business opportunities.
- Resolve client complaints in accordance with FINCA’s policies and procedures, ensuring customer satisfaction and compliance.
- Listen to customer needs to identify the best products and services, providing tailored recommendations.
- Develop and implement a comprehensive business development strategy to attract new clients and expand the client base.
- Collaborate with the marketing team to create and execute targeted campaigns aimed at driving business growth.
- Identify business prospects through cold calling, networking, marketing, and leveraging database leads.
- Work closely with the sales team to develop strategies for achieving sales targets and driving revenue growth.
Education
Bachelor of Education - Arts-BEDA
Mwenge Catholic University
Moshi, Tanzania12-2016
Advanced Education Certificate -
Kigurunyembe Secondary School
Morogoro, Tanzania02.2013
Skills
- Basic computer skills
- Loan analysis and evaluation
- Strong communication skills
- Financial analysis and creditworthiness assessment
- Credit risk assessment and loan term determination
- Attention to detail and accuracy in financial data
- Proficient in Microsoft Excel for data analysis, financial modeling, and reporting
References
References available upon request.
Timeline
Ag. Branch Manager
FINCA Microfinance Bank
04.2023 - 04.2023
Field Recovery Officer
FINCA Microfinance Bank
12.2020 - Current
LOAN OFFICER
FINCA Microfinance Bank
02.2020 - 12.2020
Recovery and Collection Agent
FINCA Microfinance Bank
01.2019 - 02.2020
Business Development Agent
FINCA Microfinance Bank
07.2018 - 01.2019
Bachelor of Education - Arts-BEDA
Mwenge Catholic University
Advanced Education Certificate -
Kigurunyembe Secondary School
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