Innocent Elias Nchunga
IT Support Engineer
Dar es salaam,Dar es salaam
Summary
Dynamic IT Support Engineer with a proven track record at Exodus Technologies Limited, excelling in network troubleshooting and customer service. Expert in CCTV installation and server management, I consistently enhance system reliability and performance. Adept at fault diagnosis, I ensure seamless operations and deliver exceptional technical support to clients across diverse environments.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
Exodus Technologies Limited
12.2024 - Current
- Supported company clients on various systems remotely and on-site.
- Ensured server management and backup processes were consistently executed.
- Executed installation of network systems for new locations.
- Configured and installed CCTV surveillance systems.
- Completed installation of time management and access control equipment.
- Handled maintenance of completed sites while addressing security system faults.
- Conducted site surveys to determine optimal locations for device installation.
- Oversaw completed sites and tracked customer faults.
- Resolved hardware issues and identified faults.
- Evaluated equipment performance to determine maintenance needs.
- Resolved LAN network problems.
- Supported customers during fault occurrences and managed configurations.
- Oversaw Point of Sales system operations across multiple locations.
Network and Security Systems Technician
Kliktech company Limited
Kinondoni
09.2023 - 08.2024
- Installation of CCTV Surveillance systems to new customers
- Installation of video intercom to customers
- Configured security systems.
- Oversaw site operations to deliver services efficiently.
- Ensured functionality and reliability of customer CCTV camera systems through troubleshooting and maintenance.
- Oversaw system setup and maintenance.
- Evaluated sites to select the most effective installation paths for devices.
- Installed door access control systems and time management devices.
- Designed LAN network systems tailored for specific sites.
- Installed networking devices and configured systems.
- Diagnosed issues in LAN networks and executed troubleshooting.
- Delivered customer support during fault occurrences.
Education
Ordinary Diploma - Computer Science
12-2023
Certificate of Secondary Education (CSE) -
11-2019
Primary School Education -
09-2015
Skills
- Network troubleshooting
- Server management
- CCTV installation
- LAN design
- Customer service
- Technical support
- Effective communication
- Fault diagnosis
- System maintenance
- Team collaboration
- Site evaluation
- Remote desktop support
- Data backup and recovery
- Network architecture
- Wireless networking
- Firewall management
Personal Information
- Date of Birth: 06/09/00
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Beginner
A1
Training And Short Course
- DAHAUA TECHNOLOGY, DHSA – Video Surveillance System, 06/01/24 - 06/30/24
- HIKVISION, Hikvision Spotlight Product Training, 07/01/24 - 07/31/24
- NORDIC COMPUTERS, Huawei eKit Training, 03/01/25
Hobbies and Interests
- Reading Books
- Learning new Ideas
- Team work participation
- Football
References
- Engineer Kasembe Seleman, Kliktech Company Limited, Senior Site Supervisor, +255673350435
- Beatus Nchunga, Tanzania People Defense Force, Soldier, +255742030303
- Ismail Hamis, Nyihogo secondary school, Headmaster, +255764012996
Disclaimer
I, INNOCENT ELIAS NCHUNGA, do hereby declare and state that, the information given on this curriculum vitae is true to the best of my knowledge.
Timeline
IT Support Engineer - Exodus Technologies Limited
12.2024 - Current
Network and Security Systems Technician - Kliktech company Limited
09.2023 - 08.2024
Mbeya University of Science And Technology (MUST) - Ordinary Diploma, Computer Science
Nyihogo Secondary School - Certificate of Secondary Education (CSE),
Palika’s Primary School - Primary School Education,
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