Imani Mwankotwa
Dar es Salaam,Tanzania
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work .Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
11
11
years of professional experience
Work History
Outsourcing Supervisor
ITM Tanzania Ltd
12.2024 - Current
- Supervise and coordinate the HR recruitment process and on boarding process of outsourcing employees as per specific client requirements.
- Provide background checks if required and ensure HR compliance on new outsourcing recruits.
- Ensure a smooth on boarding program for all new outsourcing employees as per internal HR compliance and client’s requirements.
- To schedule medical check-up appointments for outsourced employees as per agreement.
- To liaise with the finance department to ensure timely provision of working tools for outsourcing employees.
- Draft introduction letters, contracts and any other document pertaining to outsourcing employees.
- Managing 89 staffs working at three different client's sites
- Handle outsourcing employee’s requests and ensure effective HR service delivery.
- Drafting and submission of monthly payroll and submission of salaries to and pay slips.
- Petty cash management where applicable and creation of monthly reconciliation reports.
- Creation and maintenance of outsourcing employee’s database and ensuring physical and electronic filling for the same.
- Provision of monthly reports on all HR related functions e.g., leaves.
- Ensure all outsourcing employees are registered in all required statutory portals such as WCF.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Staffing Coordinator
AK Management and Outsourcing Limited
08.2014 - 07.2024
- Recruitment
- Manpower management for both contracted and casual employees
- Payroll processing
- Casual daily wage payments
- Maintaining employee’s health and safety at work
- Employees’ compensation and benefits management
- Ensuring company’s policies are maintained
- Maintaining employees’ rights and privacy
- Solving employees’ disputes
- Employees development management
- Verified payroll, vacation and sick time hours to support accounting processes.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Developed and facilitated new-hire orientations.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Interviewed, hired, and mentored over fifty new skilled personnel and oversaw all staffing operations.
- Managed over 90 outsourced staff for two clients in Mwanza, Mbeya and Shinyanga
Education
BBA - Marketing Management
Mzumbe University
Mbeya12-2013
Advanced Certificate of Secondary Education -
Tanga Technical School
Tanga01.2004
Certificate of Secondary Education -
Mzumbe Secondary School
Morogoro01.2001
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Leadership
PERSONAL PARTICULARS
Fluent in both English & Kiswahili
References
- Alicia, Erasmus Rutta, SENIOR HR, Alicia.Rutta@diageo.com, +255687073516, SERENGETI BREWERIES LTD MWANZA PLANT, MWANZA, P.O BOX 11165
- Suma, Atupele, CIVIL ENGINEER, mamamapi@yahoo.com, +255713238662, +255768482857, TANROADS-MWANZA REGION, MWANZA, P.O BOX 2888
- Ester, Jason, CREDIT MANAGER, ester.jason@crdbbank.com, +255755703939, CRDB BANK PLC-KIJITONYAMA BRANCH, DAR ES SALAAM, P.O.BOX 34654
Hobbies and Interests
Traveling, making new friends and exchanging different social and career ideas, Watching Soccer and Playing football
Affiliations
2010 – 2013 Mzumbe University Students’ Organization (MUSO)
Timeline
Outsourcing Supervisor
ITM Tanzania Ltd
12.2024 - Current
Staffing Coordinator
AK Management and Outsourcing Limited
08.2014 - 07.2024
BBA - Marketing Management
Mzumbe University
Advanced Certificate of Secondary Education -
Tanga Technical School
Certificate of Secondary Education -
Mzumbe Secondary School
Similar Profiles
Yubali LameckYubali Lameck
Pool Driver at Q-Sourcing Service Tanzania Under Tanzania Cigarette Company (TCC), Dar Es Salaam, TanzaniaPool Driver at Q-Sourcing Service Tanzania Under Tanzania Cigarette Company (TCC), Dar Es Salaam, Tanzania
Christopher ZerbeChristopher Zerbe
Working Student at ITM BeratungsgesellschaftWorking Student at ITM Beratungsgesellschaft
Kévin RAMIREZKévin RAMIREZ
Agent logistique at ITM LEMI Base Bricomarché d'AnaisAgent logistique at ITM LEMI Base Bricomarché d'Anais
Said AbdillahSaid Abdillah
IT Technical Support Officer at Amana BankIT Technical Support Officer at Amana Bank
JANETH LYIMOJANETH LYIMO
DATA ENTRY AND CUSTOMER SERVICE INTERN at TANZANIA REVENUE AUTHORITYDATA ENTRY AND CUSTOMER SERVICE INTERN at TANZANIA REVENUE AUTHORITY