Ikupa Mwakajinga
Dar es Salaam
Summary
Accomplished Sales Supervisor skilled in leading training sessions and implementing performance monitoring systems. Strong background in negotiation and market analysis, fostering robust customer relationships to achieve sales targets and improve service quality.
Overview
14
14
years of professional experience
Work History
Sales Supervisor
URHOME COMPANY
Dar es salaam
08.2023 - Current
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Led weekly training sessions for sales team, enhancing product knowledge and customer interaction skills.
- Evaluated customer feedback to enhance service quality and product offerings.
- Implemented performance monitoring systems to assess individual and team sales metrics.
- Established strong customer relationships through personalized service and follow-up.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Maintained relationships with customers through regular follow-up calls and emails.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Sales Associate
GSM HOME
Dar es salaam
02.2016 - 06.2023
- Assisted customers in locating desired items and provided detailed product information.
- Maintained accurate inventory levels through regular stock checks and reporting.
- Conducted promotional activities to boost sales and engage customers effectively.
- Gathered customer feedback to identify areas for service improvements and product offerings.
- Resolved customer inquiries and concerns to foster positive shopping experiences.
- Executed daily sales reports to track performance against targets.
- Engaged with customers to build relationships and encourage repeat business.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
Sales Associate
ORCA DECO FURNITURE
Dar es salaam
03.2012 - 01.2016
- Maintained records related to sales for store management.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers and provided exceptional customer service.
- Trained new staff on product knowledge and customer service best practices.
Education
Kisutu Girls Secondary School
Dar Es Salaam, Tanzania11-2008
Vituka Primary School
Temeke, Dar Es Salaam09-2004
Skills
- Sales forecasting
- Customer relationship management
- Product training
- Performance monitoring
- Market analysis
- Inventory management
- Team leadership
- Negotiation skills
Languages
English
Advanced (C1)
C1
Swahili
Native
Native
Timeline
Sales Supervisor
URHOME COMPANY
08.2023 - Current
Sales Associate
GSM HOME
02.2016 - 06.2023
Sales Associate
ORCA DECO FURNITURE
03.2012 - 01.2016
Kisutu Girls Secondary School
Vituka Primary School