Idda Mtunda Chikoya
Dar es Salaam,02
Summary
Resourceful and customer-focused professional with a strong academic background in Tourism and Hospitality Management. Proficient in managing diverse teams and handling complex projects, I strive to bring innovative solutions to the challenges faced by the hospitality industry with 10 years of experience.
Overview
10
10
years of professional experience
Work History
Guest Relationship Manager
Luther House Hostel
10.2020 - Current
- Usage of Deluns e-lock management System
- Handling Reservations
- Filing (documentation) and the contents within the file and controlling database
- Receiving and making calls from and to suppliers and customers
- Receiving and writing emails from-to suppliers and customers
- Monitor petty cash, hostel finances as well as bill preparation
- Training and supervision of new and old staff
- Handling of member’s and customers inquiries and problems
- Handling HR issues by directing, controlling and planning staff matters.
- Working as a hostel manager assistance
- Acting as hostel manager on his absence
- Debts collector
- Handling meetings and writing minutes
- Perform general clerical duties to include but not limited to: photocopying, faxing, Mailing and filing.
Tour Consultant
Antelope Safaris
11.2019 - 10.2020
- Usage of e-Travel System
- Filing (documentation) and the contents within the file
- Receiving and making calls from suppliers and customers
- Receiving and writing emails from-to suppliers and customers
- Preparing Itineraries and quotations
- Perform general clerical duties to include but not limited to: photocopying, faxing, Mailing and filing.
Money Agent - Wakala
Self Employed
01.2019 - 10.2019
- Mobile phone services including selling vouchers, phones.
- SIM cards registration
- Money transfer to the customer
- Connecting bundles of different networks
- Receiving cash from the customers
- Advertising the services offered by different networks
Front Office Assistant
Ramada Encore
09.2018 - 12.2018
- Usage of IDS System
- Handling of member’s and customers inquiries and problems
- Making and receiving calls.
- Interacting with various customers.
- Receiving payments and room allocations from the guests
- Post charges, computing all billings used by the guest in the house into his / her account.
Front Desk Assistant
Budget Hotel Ltd
07.2016 - 09.2018
- Usage of Little Hotelier System
- Maintain work environment (safety, security and proper hygiene
- Safe storage and distribution of products as well as handling, reporting on movements of goods.
- Reservations and allocating rooms
- Solving customers queries and providing information
Administrator
Ideal Market Dev. Limited (Halotel Super dealer)
09.2015 - 03.2016
- Managing all administrative functions.
- Organizing and coordinating meetings, seminars and sales events as well as preparing reports.
- Perform reconciliation of all relevant accounts.
- Handling petty cash /money collect all receipts relevant to petty cash spent and perform other duties assigned by seniors.
Education
Bachelor of Commerce - Tourism and Hospitality Management
The University of Dodoma
Dodoma, Tanzania07.2015
Masters of Business Administration - Leadership and Governance
Institute of Accountancy Arusha
Dar-Es-Salaam, Tanzania12.2025
Skills
- Multilingual- Fluent in English and Swahili
- Good interpersonal & communication skills
- Ability to train and mentor other staff
- Computer literate -Knowledge of systems like Little Hotelier System, IDS System, E-Travel System, Deluns e-lock management system and Microsoft Outlook, excel, Word, PowerPoint
References
- Salome, Gabriel, HR & Administration manager, salomegabriel@synarete.co.tz, +255 786 424 223, Synarete Engineering Limited, Morocco Square, Dar-Es-Salaam
- Ephrahim, Sanga, Investment Trust Manager, ephrahimysanga@gmail.com, +255 754 756 202, Luther House, Posta, Dar-Es-Salaam
Timeline
Guest Relationship Manager
Luther House Hostel
10.2020 - Current
Tour Consultant
Antelope Safaris
11.2019 - 10.2020
Money Agent - Wakala
Self Employed
01.2019 - 10.2019
Front Office Assistant
Ramada Encore
09.2018 - 12.2018
Front Desk Assistant
Budget Hotel Ltd
07.2016 - 09.2018
Administrator
Ideal Market Dev. Limited (Halotel Super dealer)
09.2015 - 03.2016
Masters of Business Administration - Leadership and Governance
Institute of Accountancy Arusha
Bachelor of Commerce - Tourism and Hospitality Management
The University of Dodoma