IDAH KOOME

• Contributed ideas and suggestions in daily scrums and delivered updates on deadlines, designs and enhancements.
• Collaborated with business analysts, software development and testing team members on how to implement technical designs and develop robust solutions to meet client/user requirements for functionality, scalability and performance.
• Developed user interfaces (UI) using Angular, HTML and CSS for the new version of the CRM System
• Developed Distributed Micro-services for extracting data using Spring boot and Java.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Committed code to GIT/SVN and created 75+ code reviews.

Key achievement: Developing an automated CI/CD pipeline for new environments for the CRM system which reduced on-boarding time for new clients by 30% .

• Collaborated with software engineers to develop and test application procedures for system efficiency.
• Developed and implemented the Anti-Money Laundering Integration (AML) into the CRM Software which aided all Clients to follow regulatory requirements and whose uptake increased revenue by 20%
• Stabilized the current CRM Software version by removing 90% of bugs making it more efficient and user-friendly.
• Demonstrated time management, organizational, prioritization and planning skills by successfully handling tasks, projects and priorities.

Key Achievement: Developing the Anti-Money Laundering Integration (AML) into the CRM Software which aided all Clients to follow regulatory requirements and whose uptake increased revenue by 20%.

• Redesigned and implemented user documentation for system training
• Formulated thorough use and test cases for Software Development which is currently used in the company to date
• Collaborated with senior business analysts and product owners in developing analysis workflow improvements to improve efficiency and resolve customer-related issues related by 30%.
• Collaborated on readiness and acceptance tests and verified programming changes made met client's/user's requirements and needs.

• Supported IT department in handling technology rollout and maintenance.
• Delivered assistance and support for team-based IT projects.
• Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
• Developed an intranet network monitoring software for remote auditing of work stations to reduce annual audit workload and time.
• Assisted to set up a cross-platform shared Filing System hence facilitating easy sharing of documents that 100% of the company and stakeholders have adopted.

Key Achievement: Developing and implementing an intranet network monitoring software for remote auditing and logging of work stations to reduce annual audit workload and time.