IBRAHIM OTHMAN NYANGE

Dynamic Reservations Manager with proven leadership at Nungwi Dreams Resort by Mantis, excelling in team training and operational efficiency. Expert in Property Management Software and OTA platforms, enhancing customer satisfaction through effective problem-solving and communication skills. Committed to driving revenue through strategic upselling and cross-selling initiatives.

• Meet, greet and assist guests as they approach to reception.
• Performing check in, escorting guest to their rooms and checkout process.
• Demonstrate excellent language skills with guests having difficulty in understanding hotel facility.
• Coordinates rooms status updates with the housekeeping department by notification of all checkouts, late checkout, early check-in, special requests and day use rooms.
• Show around the guests in the resorts and explain the products which we are selling to our guests.
• Uses power telephone etiquette and performing customer care services provider.
• Managing good communication between front office with others departments to facilitate daily operations.
• Maintaining guest's room keys storage and maintaining access to the room.
• Maintaining resort image by ensure positive manner to our guest internal and external.
• Performing cashier duties such as collection and posting payment and charges to guest's accounts, currency exchange and paid out.
• Interact with guest to receive feedbacks, complains and escalate the same in timely manner.
• Prepare daily briefing sheet for daily operations of hotel.
• Managing mail box and reply all internal and external emails.
• Provide supervision to Reservation Staffs and ensure department standards and policies are adhere to, making recommendation for the department.
• Preparing daily, weekly and monthly reports.
• Coordinate and communicate with all departments to ensure smooth operation.
• Coach agent in area of up-selling cross-selling and ongoing promotion.
• Develop, conduct maintain all staff training programs for team members.
• Conduct reservation duties, such as make booking to the PMS, room allocation and managing online booking platform (OTA).

• ZAITUNI ALI, HEAD OF HOSPITALITY DEPARTMENT AT STATE UNIVERSITY OF ZANZIBAR, +255 773 951 412
• BARAKA FRANCES, HUMAN RESOURCES MANAGER, ZURI ZANZIBAR HOTEL & RESORT, +255 773 884 795
• JACKY MAULGUE, EXECUTIVE HOSPITALITY, +27 82 335 6883

• Double tree resort by Hilton, Front office Field work Training (Receptionist), 08/28/19 - 11/04/19, Nungwi, Zanzibar
• Emerald Zanzibar Resort and Spa, Front office (Customer Services agent), 11/07/22 - 11/07/23, Matemwe North, Zanzibar
• Nungwi Dreams resort by Mantis, Reservations manager, 06/01/24 - Present, Nungwi, Zanzibar

• Age: 28
• Date of Birth: 01/27/98
• Gender: MALE
• Nationality: TANZANIAN