Ibrahim Mbondo
Dar es Salaam
Summary
Fleet Operations Specialist with 5 years' experience in Optimizing Logistics Operations ensuring Compliance to Safety Standards and Minimizing Fleet Operation Costs. Proficient In Fleet Management Software and In-Vehicle Monitoring Systems. Strong Organizational and Problem-solving skills have resulted in efficient utilization of vehicles and improved team efficiency. Strong Analytical and Problem-Solving abilities. Proficient at implementing strategies to improve Overall Logistics Operations.
Overview
5
5
years of professional experience
Work History
Fleet Operations Coordinator
Jema Africa Limited
01.2023 - 06.2024
- Responsible for leading and monitoring a team of professionals who provide fleet support to customers and internal staff
- Responsible for day-to-day fleet monitoring, overseeing efficient maintenance and repair of a fleet of 105 vehicles
- Ensuring Drivers receive appropriate training to uphold safe driving standards
- Ensure all Vehicles meet legal and regulatory requirements such as licensing insurance and registration
- Investigate and conduct disciplinary tribunals to non-compliant Drivers to minimize risks as well as efficient utilization of vehicles
- Conduct pre-journey vehicle inspection to ensure that the vehicles are in proper working condition
- Identify and Plan routes with regards to Driving hours, rest points and road safety conditions
- Monitoring the progress of fleet in real time using installed tracking systems and Driver behavior using GPS tracking Software installed in the vehicles and generate reports for Fleet Manager
- Communicate on any unexpected situations like delays or emergencies with the client and internal teams
- Provide timely updates on the status of vehicles to the stakeholders in terms of location and estimated times of arrival
- Follow-up Weather Forecast to identify the best routes to be used to transport Cargo to it's desired destination
- Implementing Safety policies and procedures to minimize the risk of accidents and ensure compliance with safety regulations, i.e
- Cargo Loading and Offloading
- Ensure that drivers are well-trained and certified to handle the Cargo assigned, in this case Mining and Industrial Chemicals
- Generate reports on fleet performance with regards to Safety incidents and compliance analytics; i.e
- Accident Reconstruction reports whenever necessary
- Maintain records of Journey Times, routes and any incidents and actions taken
Customer Support and Retention Lead
Cartrack
01.2021 - 12.2022
- Responsible for training team members, setting strategy and monitoring the entire customer support journey with respect to feedback provided
- Propose on new developments that are likely needed to improve system efficiency and develop new tools to improve team performance
- Lead in a team of control room and support agents to ensure maximum team efficiency is attained
- Promote organizational standards to ensure compliance by conducting performance appraisals and rewarding accordingly
- Manage communication channels including handling customer inquiries in a manner that meets high quality, productivity and organizational standards
- Ensure all Client's vehicles are updated and streaming on the Fleet Monitoring system
- Monitor system usability and propose methods to increase usage
- Administer the Customer Relationship Management (CRM) software ensuring accurate and updated customer details
- Monitor customer billing and overdue accounts to ensure retained customers are billed appropriately
- Evaluate client's financial status and advise the client on the best financial rehabilitation plan including favorable and flexible Payment plans
- Lead in writing and presenting fleet performance reports as well as attend to any disciplinary tribunals on client's side with regards to fleet under Cartrack monitoring
Control Room Coordinator
Cartrack Tanzania Limited
06.2019 - 12.2021
- Responsible for Monitoring, Identifying, Investigating and Documenting any incidents that relate to the safety of vehicles installed with Cartrack Device
- Investigating all unusual alerts that appear and pro-actively engaging with particular stakeholders to resolve the issues at hand
- Monitor Customer fleet ensuring vehicles are streaming all the time and support is given to the client whenever there is a need
- Troubleshoot non-streaming device in vehicles on a timely manner and pro-actively contacting clients for possible device repairs
- Ensure SIM-cards and GPS devices are actively linked before installation process
- Assist technical staff remotely during the installation process
- Monitoring and reducing the number of Runaway SMS and disable the abnormal events, i.e Power ON/OFF
- Conducting Driver training to ensure common system understanding for both fleet managers and Drivers
- Identify new methods and tactics based on arising fleet operation challenges
- Generating daily reports on cases reported, resolved and pending cases with regards to number of clients contacted
Education
Bachelor of Commerce - Information Systems Management
The University of Dodoma
01.2014
Advanced Certificate - Secondary Education
Taqwa High School
01.2011
Skills
- Fleet Management and Telematics Knowledge
- Journey Management
- In-Vehicle Monitoring System Use
- Fleet Maintenance
- Data Analysis and Reporting
- Incident Investigation
- Fuel Management
- Problem Solving
- Customer Retention
Languages
English
Swahili
Personal Information
Gender: Male
Timeline
Fleet Operations Coordinator
Jema Africa Limited
01.2023 - 06.2024
Customer Support and Retention Lead
Cartrack
01.2021 - 12.2022
Control Room Coordinator
Cartrack Tanzania Limited
06.2019 - 12.2021
Advanced Certificate - Secondary Education
Taqwa High School
Bachelor of Commerce - Information Systems Management
The University of Dodoma
Similar Profiles
Loveness William MlayLoveness William Mlay
Quality Assurance and Internal Control at Jema Africa LtdQuality Assurance and Internal Control at Jema Africa Ltd
Jitesh GorJitesh Gor
CHIEF OPERATIONS OFFICER at JEMA AFRICA LTDCHIEF OPERATIONS OFFICER at JEMA AFRICA LTD
JACKSON SIKAZWEJACKSON SIKAZWE
ICT Department at Jema Africa Company LtdICT Department at Jema Africa Company Ltd