Huzeifa Qurban
Zanzibar
Summary
Results‑driven and take‑charge professional with strong experience supporting business operations through leadership, organization, and operational discipline. Highly dependable and detail‑oriented, with the ability to manage multiple priorities across logistics, administration, accounting support, vendor coordination, and contract oversight. Recognized for strong customer service, collaborative teamwork, and the ability to work independently with minimal supervision. Adaptable, quick to learn, and motivated to take on new challenges, bringing excellent time management, problem‑solving, and interpersonal skills to fast‑paced environments
Overview
7
7
years of professional experience
Work History
Operations Manager
ESSAJI FREIGHT LIMITED
Zanzibar
01.2019 - 11.2019
- Developed and managed onboarding processes for new client accounts, ensuring strong business relationships from the outset.
- Supervised and coordinated the clearing, documentation, and logistics teams to maintain seamless operational workflows within the system.
- Addressed all client concerns promptly within the required time frame and provided clear, constructive feedback to management.
- Monitored the work of both operations and clearing teams to ensure all documents were accurately screened prior to submission, promptly identifying any discrepancies and notifying clients immediately.
- Oversaw all financial requests and transactions, ensuring they were processed efficiently while escalating any delays to management for quick resolution.
- Ensured that all necessary facilities for transporters were available and compliant with required safety standards, along with any additional client-specific requirements.
Branch Manager (3 Fuel Stations)
GAPCO ZANZIBAR LIMITED
Zanzibar
11.2019 - 08.2023
- Managed day‑to‑day operations of the fuel stations, including staff supervisions, customer servicess, and shifts planning.
- Monitored fuel inventory levels, coordinated fuel deliveries, and performed daily dip readings and reconciliations.
- Ensured compliance with health, safety, and environmental regulations, including implementation of safety procedures and emergency protocols.
- Oversaw cash handling, daily sales reporting, accounting tasks, and reconciliation of accounts receivable and payable.
- Maintained accurate financial records, prepared end‑of‑day reports, and ensured transparency in all transactions.
- Conducted staff training on operational procedures, customer service, safety, and emergency response.
- Handled customer concerns, resolved conflicts, and ensured a high standard of service delivery.
- Supervised upkeep of equipment such as fuel pumps, generators, dispensers, and ensured timely maintenance and repairs.
- Coordinated with suppliers, maintenance teams, and company management to support smooth operational flow.
- Enforced cleanliness and hygiene standards throughout the station, including the shop, forecourt, and service areas.
- Implemented loss‑prevention measures and monitored station performance to achieve sales and operational targets
Head of Logistics
Saifee Hospital Zanzibar Limited
Zanzibar
09.2023 - 04.2024
- Led transportation arrangements for internal staff traveling between hospital branches and other required locations, ensuring timely and reliable mobility support.
- Standardized tickets and travel logistics for staff traveling to Dar es Salaam, Pemba, and returning, ensuring smooth and cost-effective travel planning.
- Supervised the ambulance fleet operations, ensuring vehicles were properly maintained, fully equipped, and ready for emergency operations at all times.
- Coordinated medical cargo shipments from Dar es Salaam, arranging secure transportation of medicines and medical supplies to the main hospital.
- Supervised shipments sent to Pemba, ensuring proper packaging, documentation, and timely delivery of medical items.
- Monitored fleet performance, fuel consumption, maintenance schedules, and driver assignments to ensure operational efficiency.
- Developed and implemented logistical procedures to improve cost control, efficiency, and overall service performance.
- Prepared detailed reports on fleet usage, travel expenses, cargo records, and operational activities for management review.
- Supported emergency logistics by arranging rapid transportation for critical supplies or personnel during urgent situations.
- Ensured legal compliance with health, safety, and regulatory standards in all logistics and transport operations.
- Trained and supervised transport personnel, delegating duties and maintaining high performance standards
Head of Operations (RoRo Vessels)
Zan Fast Ferries Company Limited
Zanzibar
05.2024 - Current
- Directed daily RoRo vessel operations, ensuring smooth coordination between cargo logistics, vessel scheduling, and port authority requirements.
- Managed the allocation and dispatch of company trucks for cargo transportation, optimizing turnaround time and minimizing operational delays.
- Coordinated with external shipping agents, freight handlers, and service providers to facilitate cargo movement and ensure accurate charging based on cargo type, weight, and operational needs.
- Served as the primary company representative to port authorities, attending operational briefings, resolving port-related issues, and ensuring compliance with port regulations and maritime protocols.
- Oversaw vessel maintenance programs including painting, structural upkeep, safety checks, mechanical repairs, and periodic inspections to maintain operational readiness
- Implemented preventive maintenance schedules to reduce downtime and extend vessel operational lifespan
- Managed passenger operations onboard the RoRo vessel, including boarding procedures, safety briefings, customer service oversight, and conflict resolution
- Supervised and coordinated speed boat operations in Unguja and Pemba, ensuring adherence to safety standards, operational planning, and timely service delivery
- Prepared and maintained operational reports, voyage logs, cargo documentation, and compliance records in alignment with maritime regulatory requirements.
- Collaborated with cross departments, crew members, and management to enhance workflow efficiency and support strategic operational improvements.
Education
Bachelors of Business Administration -
Zanzibar College Of Business And Management
Zanzibar,Tanzania06.2023
Bachelors of Commerce -
Zanzibar College Of Business And Management
Zanzibar,Tanzania06.2020
High School Diploma -
Sunni Madressa School
Zanzibar,Tanzania11.2017
Skills
- Operations Oversight
- Strong communication and leadership abilities
- Excellent coordination and multitasking capabilities
- Performance Assessment
- Human Resources Oversight
- Problem‑solving and decision‑making skills
- Knowledge of maritime safety regulations
- Finance and Accounting Oversight
- Money handling
- Content Workflow
- Strategic Planning
- Payroll administration and timekeeping
Languages
Swahili
Native
Native
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Gujarati
Intermediate (B1)
B1
References
- Essaji Freight Limited - Moiz Saifuddin (Managing Director) Tel : +255 682 363 094
- Saifee Hospital Zanzibar Limited - Mustafa Sabir (General Administrator) Tel : +255 673 990 053
- Zan Fast Ferries Company Limited - Haroon Esmail (COO) Tel : +255 747 223 223
Timeline
Head of Operations (RoRo Vessels)
Zan Fast Ferries Company Limited
05.2024 - Current
Head of Logistics
Saifee Hospital Zanzibar Limited
09.2023 - 04.2024
Branch Manager (3 Fuel Stations)
GAPCO ZANZIBAR LIMITED
11.2019 - 08.2023
Operations Manager
ESSAJI FREIGHT LIMITED
01.2019 - 11.2019
Bachelors of Business Administration -
Zanzibar College Of Business And Management
Bachelors of Commerce -
Zanzibar College Of Business And Management
High School Diploma -
Sunni Madressa School