HUSSEIN J. HUSSEIN
Dar Es Salaam
Summary
I am actively seeking an exceptional opportunity to contribute to the growth of a dynamic organization, where I can leverage my expertise to the fullest and where opportunities for career advancement abound. As a seasoned manager with a talent for innovative problem-solving, I excel in guiding and energizing teams, consistently delivering on or surpassing key performance indicators (KPIs). I am an empowering leader and analytical thinker, adept at fostering team cohesion, enhancing motivation, and possessing a proven track record of driving company sales to new heights. With a strong emphasis on encouraging teams and a knack for solving complex challenges, I am skilled in cultivating strong customer relationships and building lasting connections. My proficiency in making independent decisions with a sound judgment approach is instrumental in positively impacting a company's success. I am unwaveringly dedicated to applying my training, monitoring, and team morale-building abilities to boost employee engagement and elevate overall performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
Unique Machinery Company
Dar Es Salaam
04.2023 - Current
- Spearheaded the sales team in achieving and exceeding quarterly and annual sales targets
- Developed and executed sales strategies to penetrate new markets
- Cultivated and maintained strong relationships with key clients, understanding their needs and ensuring their satisfaction
- Acted as the primary point of contact for client inquiries and concerns, resolving issues promptly
- Took on the additional role of managing the company's social media presence, overseeing content creation, scheduling, and engagement
- Streamlined and modernized godown operations, replacing local, inefficient methods with more advanced inventory management systems
- Conducted market research to identify emerging trends, competitive threats, and opportunities for product development
- Ensured prompt and effective customer support, addressing inquiries and resolving issues in a timely manner
- Implemented after-sales service enhancements, resulting in higher customer retention rates
Call centre manager
2Wtrade Company
11.2021 - 03.2023
- Increased positive customer service reviews on CRM by offering friendly, helpful and informative customer service
- Created a new employee incentive scheme, which resulted in the highest sales achievement
- Monitored individual performance, providing coaching and training opportunities to struggling team members, enhancing customer service, and improving colleague satisfaction
- Effectively managed complex customer complaints, providing prompt resolution
- Exceeded performance targets by 30%, consistently monitored calls, and improved quality and minimizing errors
- Fairly distribute leads amongst team members to ensure positive results
- Created daily and weekly reports on call centre quality to identify issues and manage change
- Developed strategic staff schedules to facilitate optimal coverage
- Produced monthly reports on a weekly basis, analysing data to drive call centre operation improvements
- Preparing daily progress reports aided in the smooth operation of the call centre
- Effectively built and maintained relationships with external stakeholders from the region to region
- Increased employee satisfaction by helping individuals during difficult calls and promptly following up on internal issues
- Improved call centre operations through the hiring of efficient, hardworking, and knowledgeable staff
Call operator
2Wtrade Company
10.2020 - 10.2021
- Responsible for managing and resolving customer complaints
- Sell products and place customer orders in the computer's system (CRM)
- Provide products, services, and information to customers, Identify and escalate issues to a supervisor
Field trainee
National Social Security Fund (NSSF)
02.2016 - 03.2016
- Preparation of invoices and issuing cheques to members
- Preparation of Cheques
Field trainee
National Social Security Fund (NSSF)
02.2014 - 03.2014
- Preparation of invoices and issuing cheques to members
- Preparation of Cheques
Assistant Accountant
Raha and Rice Company
11.2012 - 01.2013
- To prepare financial statement reports
- To prepare Bank Reconciliation statements
Education
Master Of International Business - International Business & Marketing
SOUTHERN FEDERAL UNIVERSITY
01.2022
Bachelor of Art in Co-operative Management and Accounting - Co-operative, Accounting, Finance & Management
MOSHI Co-OPERATIVE UNIVERSITY
01.2017
Diploma in Co-operative Management and Accounting - Co-operative, Management & Accounting
SOKOINE UNIVERSITY OF AGRICULTURE
01.2014
Certificate in Accounting and Finance - Accounting and Finance
SOKOINE UNIVERSITY OF AGRICULTURE
12.2011
Certificate in Computer Application - Introduction to Computer and Windows Operating System, Microsoft Words, Excel and Power Point, Introduction to Electronic Mail & Internet
MOSHI INSTITUTE OF TECHNOLOGY
03.2011
Certificate of Secondary Education Examination - Mathematics, English, Geography, Physics, Chemistry, Biology, Kiswahili, Civics and History
KORONGONI SECONDARY SCHOOL
09.2010
Certificate of Completion of Primary Education - Mathematics, English, Kiswahili, Science, Social Studies, and History
JITEGEMEE PRIMARY SCHOOL
09.2006
Skills
- Territory sales management
- Sales team training
- Strategic account development
- National account management
- KPI analysis
- Sales operation
Certification
I, the undersigned, hereby certify that to the best of my knowledge and belief, this profile correctly describes my qualifications, my experience and me., …………………………….
References
- Beatrice Mkula, Assistant Lecturer, P.O BOX 474, Moshi, +255 712 062 555, mkulamachumu@yahoo.com
- Emmanuel E. Lulandala, Senior Lecturer, P.O BOX 474, Moshi, +255 717 733 765, elulandala@gmail.com
- Elena B., Assistant Professor, Rostov On Don, Russia, +7 918 556 26 45, ekzashitina@sfedu.ru
- Abu Kijemkuu Ramadhan, Sales & Marketing Officer, P.O BOX 33101, Nyamagana, +255 719 181 305
Extracurricular Activities
Accountant, Tanzania Students Community in Russia (TASCORU), 2020-2021, Certificate of Leadership Appreciation Chairman of Information, Moshi Co-operative University (Muslim Students Association), 2014-2017, Certificate of Leadership Appreciation Active Member, Moshi Co-operative University Students’ Managers and Accountants Club (MoCUSMA), 2014-2017, Certificate of Membership Player of the Year, Moshi Co-operative University Student’s Managers and Accountants Club (MoCUSMA) Football Team, 2014/2015, Certificate of Appreciation
Languages
- English
- Swahili
- Russian
Personal Information
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
Timeline
Sales Manager
Unique Machinery Company
04.2023 - Current
Call centre manager
2Wtrade Company
11.2021 - 03.2023
Call operator
2Wtrade Company
10.2020 - 10.2021
Field trainee
National Social Security Fund (NSSF)
02.2016 - 03.2016
Field trainee
National Social Security Fund (NSSF)
02.2014 - 03.2014
Assistant Accountant
Raha and Rice Company
11.2012 - 01.2013
I, the undersigned, hereby certify that to the best of my knowledge and belief, this profile correctly describes my qualifications, my experience and me., …………………………….
Master Of International Business - International Business & Marketing
SOUTHERN FEDERAL UNIVERSITY
Bachelor of Art in Co-operative Management and Accounting - Co-operative, Accounting, Finance & Management
MOSHI Co-OPERATIVE UNIVERSITY
Diploma in Co-operative Management and Accounting - Co-operative, Management & Accounting
SOKOINE UNIVERSITY OF AGRICULTURE
Certificate in Accounting and Finance - Accounting and Finance
SOKOINE UNIVERSITY OF AGRICULTURE
Certificate in Computer Application - Introduction to Computer and Windows Operating System, Microsoft Words, Excel and Power Point, Introduction to Electronic Mail & Internet
MOSHI INSTITUTE OF TECHNOLOGY
Certificate of Secondary Education Examination - Mathematics, English, Geography, Physics, Chemistry, Biology, Kiswahili, Civics and History
KORONGONI SECONDARY SCHOOL
Certificate of Completion of Primary Education - Mathematics, English, Kiswahili, Science, Social Studies, and History
JITEGEMEE PRIMARY SCHOOL
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