Husna Yahaya Boki
Arusha
Summary
I managed to have an efficient communication with clients, making perfect reservations and managing emails on time and great problem soving
Overview
3
3
years of professional experience
Work History
Reservations Officer
Ang'ata Camps and Safaris
06.2022 - Current
- Company Overview: Gained comprehensive expertise in the hospitality and tourism industry, specializing in client relations, bookings and logistical coordination
- Managing bookings and reservations with precision, minimizing errors and delays
- Coordinating with the sales, operations, and customer support teams to align services with client expectations
- Maintaining updated records of bookings and preparing regular reports on reservation trends
- Building rapport with clients, ensuring a personalized and memorable experience
- Handling inquiries promptly and professionally, addressing concerns effectively to secure client satisfaction
- Staying informed about industry trends to enhance service offerings and maintain competitive standards
- Gained comprehensive expertise in the hospitality and tourism industry, specializing in client relations, bookings and logistical coordination
- Duration; 3 Years' Experience
- Strengthened operational efficiency through effective communication with multiple departments, ensuring a high standard of service delivery
- Proficient in creating tailored travel packages and managing diverse client requests to ensure a seamless customer experience
Education
Bachelor of Education - Guiding and counseling
The University of Dodoma
08.2021
A Level Secondary School Certificate -
Visitation Girl's Secondary School
05.2018
O Level Secondary School Certificate -
Baraa Secondary School
11.2015
Certificate of Primary Education -
High ridge Pre & Primary School
09.2011
Skills
- Empathy and patience
- Strong organization
- Reservation software expertise
- Policy adherence
- Telephone reservations
- Customer engagement
- Excellent communication
Languages
Fluent in both Swahili and English
Personal Attitude
- Highly motivated, detail-oriented, and committed to excellence
- Thrives in fast-paced environments and adapts quickly to new challenges
- Exceptional team player with strong communication and problem-solving skills
Personal Information
- Date of Birth: 05/07/98
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Hobbies and Interests
- Exploring nature and wildlife, enriching my knowledge of destinations
- Reading about new hospitality trends and innovations
- Engaging in community development projects to foster meaningful connections
- Participating in cultural events and activities to deepen my understanding of diverse traditions
Work Experience - Current Position
Reservations Officer, Ang'ata Camps and Safaris, 3 Years, Managing bookings and reservations with precision, minimizing errors and delays, Coordinating with the sales, operations, and customer support teams to align services with client expectations, Maintaining updated records of bookings and preparing regular reports on reservation trends, Building rapport with clients, ensuring a personalized and memorable experience, Handling inquiries promptly and professionally, addressing concerns effectively to secure client satisfaction, Staying informed about industry trends to enhance service offerings and maintain competitive standards, Comprehensive expertise in the hospitality and tourism industry, specializing in client relations, bookings and logistical coordination, Strengthened operational efficiency through effective communication with multiple departments, ensuring a high standard of service delivery, Proficient in creating tailored travel packages and managing diverse client requests to ensure a seamless customer experience
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Timeline
Reservations Officer
Ang'ata Camps and Safaris
06.2022 - Current
Bachelor of Education - Guiding and counseling
The University of Dodoma
A Level Secondary School Certificate -
Visitation Girl's Secondary School
O Level Secondary School Certificate -
Baraa Secondary School
Certificate of Primary Education -
High ridge Pre & Primary School
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