HUSNA MPONDA
DAR ES SALAAM
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Energetic Waitress Trainee known for high productivity and efficient task completion. Skilled in order taking, customer service, and time management. Excels in communication, teamwork, and adaptability to ensure seamless dining experiences for guests.
Overview
4
4
years of professional experience
Work History
Waitress Trainee
nefaland hotel
dar es salaam
04.2022 - 09.2024
- Assisted customers with menu selections and answered questions about dishes.
- Delivered food and beverages efficiently to tables in a timely manner.
- Maintained cleanliness of dining area, including tables and utensils.
Guest Relations Officer
Momella Camp
dar es salaam
02.2021 - 11.2022
•Complaint Resolution: Efficiently handle grievances and troubleshoot issues to ensure guest satisfaction.
•Information & Promotion: Provide detailed information about hotel facilities, dining options, and local attractions.
•Coordination & Communication: Work closely with other departments like housekeeping and engineering to fulfill special requests or resolve problems
Education
Kikatiti Secondary School
Arusha, tanzaniaKwatulele
Arusha, tanzaniaSome College (No Degree) - Tourism And Hotel Management
Tropical Institute Center
Arusha, TanzaniaSkills
- Customer service
- Menu knowledge
- Order processing
- Food safety
- computer skills
Languages
English
Advanced (C1)
C1
Swahili
First Language
References
References available upon request.
Timeline
Waitress Trainee
nefaland hotel
04.2022 - 09.2024
Guest Relations Officer
Momella Camp
02.2021 - 11.2022
Kikatiti Secondary School
Kwatulele
Some College (No Degree) - Tourism And Hotel Management
Tropical Institute Center