Huda Khalid
Dar es Salaam
Summary
Dedicated Retail Professional experienced in customer service and sales strategies. Enhanced team performance through effective training of junior employees and resolution of customer complaints. Delivered exceptional service while managing multiple tasks in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Cashier Manager
Sphinx Restaurant
Dar es Salaam
01.2026 - 03.2026
- Trained new cashiers on customer service protocols and POS system usage.
- Supervised daily cash register operations and ensured accurate cash handling.
- Managed staff schedules to optimize coverage during peak restaurant hours.
- Collaborated with management to implement efficient checkout procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
Manager and cashier
City Square Restaurant
Dar es Salaam
03.2019 - 08.2025
- Managed daily restaurant operations, ensuring efficient workflow and customer satisfaction.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led staff training sessions, fostering team development and enhancing service quality.
- Coached, mentored, and trained team members, enhancing job performance and service quality.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular staff meetings to discuss progress and address improvement areas.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw scheduling, aligning shifts with peak service times for optimal coverage.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Implemented new menu items, collaborating with chefs for innovative offerings.
- Developed marketing strategies, promoting special events and seasonal menus effectively.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer complaints promptly, ensuring positive dining experiences and customer satisfaction.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Cashier
Amal bureau de change
Dar es Salaam
11.2015 - 11.2016
- Utilized point-of-sale systems to record and complete transactions.
- Processed currency exchanges to meet diverse customer needs, ensuring satisfaction and accuracy.
- Maintained precise cash drawer balances throughout shifts, minimizing discrepancies and enhancing trust.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with inquiries about foreign currency rates.
- Recorded purchases, organized checkout area, and restocked supplies to ensure seamless operation.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
Receptionist
Blue sapphire hotel
Dar es Salaam
05.2015 - 09.2015
- Greeted guests warmly to create a welcoming atmosphere at hotel entrance.
- Scheduled appointments and coordinated reservations for guests efficiently.
- Resolved guest complaints and issues promptly, ensuring satisfaction and maintaining professionalism.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed phone calls and directed inquiries to appropriate departments.
- Answered incoming calls, took messages, and efficiently directed calls to appropriate departments.
- Collaborated with staff to ensure smooth hotel operations throughout shifts.
- Scheduled appointments for clients, customers, and other visitors.
Education
Zanaki Girls High School
Dar Es Salaam, Tanzania Pendamoyo Secondary School
Dar Es Salaam, Tanzania Ruvuma Primary School
Dar Es Salaam, Tanzania Skills
- Cash handling
- Inventory management
- Sales tracking
- Operational efficiency
- Schedule optimization
- Time tracking
- Documentation and reporting
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Conflict resolution
Timeline
Cashier Manager
Sphinx Restaurant
01.2026 - 03.2026
Manager and cashier
City Square Restaurant
03.2019 - 08.2025
Cashier
Amal bureau de change
11.2015 - 11.2016
Receptionist
Blue sapphire hotel
05.2015 - 09.2015
Zanaki Girls High School
Pendamoyo Secondary School
Ruvuma Primary School