Hiyam Juma Salim
Dar es Salaam,Tanzania
Summary
Skilled professional with a focus on time efficiency optimization and data analysis. Experienced in leading teams to implement process improvements that enhance operational performance. Dedicated to applying analytical expertise to meet organizational goals and encourage continuous improvement.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work history
ACTING MANAGER OPERATIONS SUPPORT
NMB BANK PLC
03.2025 - 09.2025
- Responsible for overseeing all Head Office Branch Operations support and providing leadership support to the team.
- To manage the overall processing of transactions from Finance and business.
- To ensure daily reconciliation of services is done in a timely manner.
- To monitor and provide guidance to operations on projects and processes.
- To do follow-up with Branches and Customer Service Team to ensure customers are provided with value for money by delivering timely, accurate service to customers.
- To identify any emerging risks in the unit and timely updating of unit Key register by doing Key Control self-assessments and proper Key Risk indicator monitoring.
- To work with Internal Audit to Identify and agree the key Risk parameters for consideration during audit planning, to ensure the monitoring and resolution, within agreed timeframes, of all Audit exceptions.
- To ensure there is a fully continual improvement in productivity and efficiency.
- To create an empowering environment for staff, encouraging individual ownership, initiative and challenge of the status quo.
- Preparing unit goals and communicating business objectives to staff.
- Managed daily operations by coordinating cross-departmental communication to ensure seamless workflow.
OFFICER OPERATION SUPPORT
NMB BANK PLC
06.2016 - 02.2025
- Responsible for working with the team leader and Manager to ensure all queries related to transfers (outward fund transfers and inward TISS and EFTs) of NMB are attended to within stipulated regulations and guidelines.
- To monitor and control all domestic and international transactions.
- To ensure that all inward and outward payments are within the stipulated regulations and guidelines of the Bank.
- To ensure that all failed transactions/entries are monitored and processed within three days.
- To ensure that the customers queries and complaints are responded immediately once received and solved within three days.
- To ensure outstanding EFT/TISS payments are reported on timely manner.
- To ensure that there are zero fraud incidences in the unit.
- To ensure all suspicious transactions/entries are reported within 24 hours since detected.
CLEARING OFFICER AT HEAD OFFICE
NMB BANK PLC
07.2015 - 05.2016
- To process inward and outward clearance cheques, processing batches, balancing the settlement entries and account, prepare daily clearing report by ensure that the procedures are fully adhered and complied.
BACK OFFICE/ ACT AS A TEAM LEADER
NMB BANK PLC
01.2012 - 06.2015
- Responsible for managing cash transactions, ensuring accuracy, reconciling cash balances, and overseeing the security of the strong room and ATM cash.
CUSTOMER SERVICE
NMB BANK PLC
01.2009 - 08.2009
- Advise customers on various products offered by the bank, like opening an account under proper KYC and making sure AML is followed and records are maintained promptly, how to use an ATM Card and services offered after registering NMB Mkononi, cross-selling, attending to any customer queries and sharing weekly complaint reports to management.
TELLER
NMB BANK PLC
- To receive cash, cheque, Fund Transfer and make a payment to customers by ensure that posting is done correctly and the proper documentation is adhered to Bank policy and procedure.
Education
Advanced Certificate of Secondary Education - undefined
Mkwawa High School
01.2003 - 01.2005
Certificate of Secondary Education - undefined
Ruvu Secondary School
01.1999 - 01.2002
ADB, Second Class -
Institute of Finance Management (IFM)
01.2005 - 01.2008
Master of Business Administrations - Corporate Management
Mzumbe University
Dar es Salaam, Dar es Salaam Region 01.2016 - 01.2018
Skills
- Time efficiency optimization
- Data analysis
- Team leadership
- Process improvement
- Regulatory compliance knowledge
- Strategic planning
- Risk assessment
- Empathetic communication
- Account analysis
Accomplishments
- Paperless by automating MT (Message Type) 202 for unapplied outgoing TISS/SWIFT done to other banks for the Self-Service channel, which is Internet banking and NMB Mkononi whereby (Live Implementation done by end of September 2025) monitoring its performance before automating all the remaining transactions which are done over the counter this being Phase III it is on progress.
- Zendesk System usage, which creates tickets for outgoing/Incoming EFT and TISS/SWIFT transactions which are queried for easy tracking and makes close follow-up with stakeholders, which started Quarter2 2025.
- Helped the Bank to save USD 430,000 equivalent TZS 1.1Billion being Fund transfer of amount wrongly sent instead of USD 43,000 to EMIRATES BANK Dubai in 01/2025.
- TZS 1,043,961,048.00 of EFT payment transactions which were wrongly paid to other banks multiple times as dated 06/21/17 and 06/22/17.
- Manage to reconcile EFT account numbers 105010006 and 105010005 (Payable and Receivable) and CHEQUE account numbers 105010011 and 105010004 (Consolidated Cheques for Outward and incoming Clearing) of TZS and USD which had not been reconciled before by Branch Operations and Control and Finance Team since beginning of TACH in 2015 and be able to identify all transactions and which were handed over to Finance Department.
- Being a member of NMB Women Arise, I gave an idea to organize the Women Arise First exhibition done in 2016 at HQ Canteen for the selected qualified groups of women from society who sell traditional things and share part of profit as CSR at Ocean Road Cancer Hospital.
Personal Information
- Gender: Female
- Nationality: Tanzanian
Custom
I do hereby declare to the best of my knowledge that, the above written information is true and represents the qualifications and experiences I have.
Languages
English
Fluent
Swahili
Fluent
Referees
Mr. Ferdinand Pius Kambo
Branch Manager Mbinga Branch,
NMB PLC,
P O. Box 4,
Ruvuma.
M: +255 784636388
Email: Ferdinand.Kambo@nmbtz.com
Irene Lyimo
Manager Operation Support,
NMB PLC,
P.O. Box 9213,
Dar es Salaam, Tanzania
Tel: 0713510873
Email: Irene.Lyimo@nmbbank.co.tz
Timeline
ACTING MANAGER OPERATIONS SUPPORT
NMB BANK PLC
03.2025 - 09.2025
OFFICER OPERATION SUPPORT
NMB BANK PLC
06.2016 - 02.2025
Master of Business Administrations - Corporate Management
Mzumbe University
01.2016 - 01.2018
CLEARING OFFICER AT HEAD OFFICE
NMB BANK PLC
07.2015 - 05.2016
BACK OFFICE/ ACT AS A TEAM LEADER
NMB BANK PLC
01.2012 - 06.2015
CUSTOMER SERVICE
NMB BANK PLC
01.2009 - 08.2009
ADB, Second Class -
Institute of Finance Management (IFM)
01.2005 - 01.2008
Advanced Certificate of Secondary Education - undefined
Mkwawa High School
01.2003 - 01.2005
Certificate of Secondary Education - undefined
Ruvu Secondary School
01.1999 - 01.2002
TELLER
NMB BANK PLC
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