Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Hobbies and Interests
Dislikes
Attributes
Languages
Timeline
Generic

HILLARY FELIX MASSAWE

Summary

To be part of highly motivated personnel in growing challenging working environment that will lead to achieving mission and vision of the organization as well as gaining personal experience.

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

6
6
years of professional experience

Work History

Receptionist

ALDIANA CLUB KWANZA ZANZIBAR
02.2023 - Current

Front office supervisor

PLAN HOTEL Diamond Mapenzi Beach Resort
05.2022 - 12.2023

Receptionist

Tulia Zanzibar unique Beach Resort
07.2020 - 11.2021

Receptionist

Sea Cliff Resort and Spa
11.2018 - 03.2021

Education

Diploma certificate -

Victoria Institute of Tourism and Hotel Management
11.2016

Certificate of secondary Education -

Goribe Secondary school
01.2013

Certificate of Primary Education -

Goribe Primary school
01.2009

Skills

  • Customer Service
  • Supervision
  • Coordination
  • Upselling
  • Training
  • Motivation
  • Adaptability
  • Memory
  • Key Control
  • Recruitment
  • Cross Training
  • Windows
  • MS Office
  • ERP
  • POS
  • Opera Cloud
  • Protel Air
  • Fidelio
  • Guest Assistance
  • Feedback Handling
  • Direction Providing
  • Suggestion Giving

Personal Information

  • Date of Birth: 09/09/94
  • Nationality: TANZANIAN
  • Marital Status: MARRIED
  • Religion: CRISTIAN

Languages

  • SWAHILI
  • ENGLISH
  • BASIC ITALIANO

References

  • Mr. Mohamed Ashour, Front office manager, Aldiana Club Kwanza Zanzibar, +201222766274
  • Al Isa, Front office manager, Diamond Mapenzi Beach Resort, 0773854426
  • Ana S. Nassary, Human Resource Manager, Diamond Mapenzi Beach Resort, 0652822239

Hobbies and Interests

  • READING
  • SINGING
  • TRAVELLING

Dislikes

RUMORS AND GOSSIP

Attributes

  • Highly motivated, honest and person of high integrity
  • Self-driven and result oriented
  • Good interpersonal and leadership skills
  • Team work

Languages

English
Upper Intermediate
B2
Basic Italiano
Beginner
A1
Kiswahili
Upper Intermediate
B2

Timeline

Receptionist

ALDIANA CLUB KWANZA ZANZIBAR
02.2023 - Current

Front office supervisor

PLAN HOTEL Diamond Mapenzi Beach Resort
05.2022 - 12.2023

Receptionist

Tulia Zanzibar unique Beach Resort
07.2020 - 11.2021

Receptionist

Sea Cliff Resort and Spa
11.2018 - 03.2021

Diploma certificate -

Victoria Institute of Tourism and Hotel Management

Certificate of secondary Education -

Goribe Secondary school

Certificate of Primary Education -

Goribe Primary school
HILLARY FELIX MASSAWE