Hilda Makashi

· Meeting with the creative, marketing, and design teams to ideate and define content goals.

· Researching content and consumer trends to ensure that content is relevant and appealing.

· Developing content strategies to effectively reach the desired target audience and marketing goals.

· Creating content for a variety of platforms including blogs, websites, and social media.

· Proofreading and editing content before publishing.

· Managing content calendars and ensuring that the content remains consistent across all platforms and keeping up to date with content trends

· Coordinating with the marketing, design, and writing teams to ensure the timely delivery of assignments.

· Tracking consumer and content analytics and generating reports and presentations.

· Keeping up to date with content trends, consumer preferences, and advancements in technology

• Assigned territories to present company products to potential customers
• Assisting management in identifying viable marketing and pricing strategies
• Demonstrating product features to customers
• Contacting leads and setting up appointments to present company products
• Completing order forms and submitting them for processing
• Attending trade shows and other industry-related events.

• Developed relevant content topics through social media platforms
• Oversaw design of social media graphics
• Managed promotions and social media ad campaigns
• Developed and expanded community or influencer outreach
• Conducted online advocacy and cross promotions.

• Maintained a positive, empathetic, and professional attitude toward customers
• Responded promptly to customer inquiries
• Communicated with customers through various channels
• Acknowledged and resolved customer complaints
• Processed orders, forms, applications, and requests
• Kept records of customer interactions
• Provided feedback on the efficiency of the customer service process
• Managed a team of junior customer service representatives
• Ensured customer satisfaction and provided professional customer support.