HEZRON AMENYE
DAR-ES-SALAAM,TANZANIA
Summary
Accomplished IT professional with expertise in technical support and troubleshooting, network administration, and systems maintenance. Demonstrates strong skills in IT security and compliance, user support, and training. Proficient in hardware and software configuration, remote systems management, and IT documentation. Known for exceptional problem-solving abilities and effective communication skills. Committed to fostering team building while ensuring optimal system performance and security.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
DEPUTY IT MANAGER
BRITISH HIGH COMMISSION
DAR-ES-SALAAM, TANZANIA
2024.08 - Current
- Provide day-to-day technical support to staff, resolving hardware, software, and network-related issues to ensure minimal downtime.
- Assist in managing and maintaining IT infrastructure, including computers, servers, printers, and network devices.
- Support administration of remote-managed systems, ensuring compliance with organizational security policies and standards.
- Monitor system performance and proactively identify and resolve potential issues before they impact operations.
- Manage user accounts, access controls, and permissions in line with IT security protocols.
- Install, configure, and update operating systems, applications, and security patches across all devices.
- Support cybersecurity practices by enforcing policies, identifying vulnerabilities, and responding to potential threats.
- Coordinate with vendors and service providers for IT equipment procurement, maintenance, and support services.
- Assist in implementing IT projects, system upgrades, and new technology deployments.
- Maintain accurate IT documentation, including asset registers, system configurations, and standard operating procedures (SOPs).
- Provide guidance and basic training to staff on IT systems, tools, and best practices.
- Support backup and disaster recovery processes to ensure data integrity and business continuity.
- Troubleshoot connectivity issues, including LAN/WAN, Wi-Fi, VPN, and network devices.
- Ensure proper functioning of office communication systems, including email, video conferencing, and collaboration tools (e.g., Microsoft Teams).
- Assist the IT Manager in planning, reporting, and improving IT service delivery within the organization.
IT support officer
BIZ LOGIC SOLUTIONS
DAR-ES-SALAAM, TANZANIA
2022.01 - 2024.07
- Provided technical support to clients using developed systems, ensuring effective usage and issue resolution.
- Guided users on system functionalities, features, and best practices to enhance user experience and efficiency.
- Troubleshot system-related issues, identified root causes, and provided timely solutions or escalations where necessary.
- Assisted in user onboarding, including account setup, access configuration, and system orientation.
- Collaborated with developers to report bugs, suggest improvements, and support system enhancements.
- Monitored system performance and user feedback to identify recurring issues and recommend solutions.
- Maintained accurate records of support requests, resolutions, and client interactions.
- Provided remote and on-site support to clients when required.
- Conducted basic training sessions and created user guides or documentation for supported systems.
- Ensured clients adhered to system usage policies and data security practices.
- Supported system testing (UAT) by working with users to validate features and functionality before deployment.
Education
BACHELOR DEGREE - BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
THE INSTITUTE OF FINANCE MANAGEMENT
TANZANIA 2018.11 - 2021.11
A-Levels - CBG
RUNGWE HIGH SCHOOL
TANZANIA 2016.07 - 2018.05
O-LEVELS - SCIENCE
MPUGUSO SECONDARY SCHOOL
TANZANIA 2012.01 - 2015.11
PRIMARY SCHOOL - PRIMARY SCHOOL
MASEBE PRIMARY SCHOOL
TANZANIA 2004.01 - 2011.07
Skills
- Technical Support & Troubleshooting
- Network Administration (LAN/WAN, Wi-Fi, VPN)
- Systems Administration & Maintenance
- IT Security & Compliance
- User Support & Training
- Hardware & Software Configuration
- Remote Systems Management
- IT Documentation & Reporting
- Problem-solving
- Communication skills
- Team building
Languages
English
Fluent
Swahili
Fluent
Affiliations
- Reading books, Travelling, Watching footbal
Certification
Achieved Linux Unhatched Certificate, and currently Pursuing CCNA
Timeline
DEPUTY IT MANAGER
BRITISH HIGH COMMISSION
2024.08 - Current
IT support officer
BIZ LOGIC SOLUTIONS
2022.01 - 2024.07
BACHELOR DEGREE - BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
THE INSTITUTE OF FINANCE MANAGEMENT
2018.11 - 2021.11
A-Levels - CBG
RUNGWE HIGH SCHOOL
2016.07 - 2018.05
O-LEVELS - SCIENCE
MPUGUSO SECONDARY SCHOOL
2012.01 - 2015.11
PRIMARY SCHOOL - PRIMARY SCHOOL
MASEBE PRIMARY SCHOOL
2004.01 - 2011.07