Herment John
Dar Es Salaam
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Jongama Enterprise Limited. Skilled in conflict resolution and CRM, adept at fostering positive customer relationships and resolving complaints with professionalism. Demonstrated ability to improve service levels through effective communication and active listening.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Jongama Enterprise Limited
03.2018 - 09.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier Team Lead
Maxcom Tanzania.
06.2015 - 03.2017
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Diploma - Business Administration
Tanzania Institute of Accountancy
SingidaSkills
- Customer service
- Active listening
- Customer relations
- Computer proficiency
- Conflict resolution
- Complaint handling
- Client relations
- Administrative support
- Customer relationship management (CRM)
Hobbies
Reading books,newspapers and articles.
Listening motivational speakers .
Listening BBC swahili news.
Additional Information
Referees;
1-
2-
Affiliations
Marital status
Married
Timeline
Customer Service Representative
Jongama Enterprise Limited
03.2018 - 09.2023
Cashier Team Lead
Maxcom Tanzania.
06.2015 - 03.2017
Diploma - Business Administration
Tanzania Institute of Accountancy
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