HENRY NG'ANG'A
Nairobi
Overview
10
10
years of professional experience
Work History
Distributor Sales Development Manager
Ecolab East Africa
Nairobi
08.2022 - Current
- Company Overview: Managing Distributors in Kenya, Rwanda & Ethiopia
- Lead 3 direct main distributors across the region- Kenya, Rwanda, Ethiopia.
- Developing and executing business and marketing plans through distributor/s. that translates to increased revenue and profit margins.
- Driving sales growth by 30% through distributors across Kenya, Rwanda and Ethiopia by personal sales efforts and synergism.
- Defining and assigning set targets for four direct distributors.
- Cultivating relationships with and between all levels of distributor and Ecolab personnel with a retention rate of 100%.
- Establishing net sales growth and New Customer acquisitions through new market penetration (Kenya, South Sudan and Tanzania), training and re-engineering strategies.
- Monitoring and reporting monthly markets trends using data analytics that informs decisions.
- Execute planning, monitoring and taking actions regarding sales, contribution across four countries with four main/super distributors while providing 100% excellence in service delivery.
- Surpassing, attaining, executing and delivering Sales Targets in line with the Yearly Plan.
- Champion new products launch and enhance distributor sales/service capabilities through training.
- Training and coaching distributors on Ecolab products and train in the most effective sales techniques.
- Supervise 6+ field sales in enhancing customer experience that increases customer satisfaction levels and loyalty.
- Oversee cross-divisional sales opportunities that grows sales volumes across East Africa.
- Designed a pipeline for potential distributors that grew market share by two folds.
- Trained distributor team on programming most washer extractors ranging from Unimac washer extractors, Girbau washer extractors, Tolon, Electrolux, primus, Fagor, Milnor, Grandimpianti and Imesa.
- Managing Distributors in Kenya, Rwanda & Ethiopia
Territory Manager
Ecolab East Africa
Nairobi
03.2019 - 07.2022
- Company Overview: Institution Division
- Acted as the main contact person and adviser providing recommendations on advanced cleaning and sanitation processes and programs to create cleaner, safer, and healthier environments and drive a positive guest experience while at the same time driving and accelerating sales to achieve targets & budgets.
- Managed over 50 Key Accounts such as NAS Servair, Serena Hotels, Hilton Garden Inn, Intercontinental hotels, Hemingways amongst others.
- Grew sales within existing territory of food service and hospitality accounts by providing customers with training, regular and emergency service and sales demonstrations. On call to respond to customer inquiries 24hrs/7days.
- Acquired new markets and new accounts by conducting cold-call and prospecting, built & maintained Ecolab's brand in the Nairobi and surrounding territory assigned.
- Applied mechanical aptitude to install, repair and perform maintenance on Ecolab ware washing, housekeeping and laundry dispensing equipment and systems; leveraging this services that strengthen customer relationships.
- Programmed machines at customer sites and helped optimize productivity with no complaints.
- Conducted training to customers to assure safe product use to ensure excellent wash results in the housekeeping, laundry and warewashing.
- Institution Division
Territory Manager in Training
Ecolab East Africa
08.2018 - 02.2019
- Supported the territory managers and corporate managers in servicing existing customers while prospecting new ones at the same time.
- Underwent training on customer relationship, selling techniques, planning, budgeting, calendar plans etc. while getting induction into accounts management and personalized selling techniques.
Service Contract (Intern ID)
Ecolab East Africa
05.2018 - 08.2018
- Optimized AQN laundry system to help company's customers achieve overall savings on laundry operational costs while achieving expected results.
- Monitored and optimized the new Solid system for Ecolab Key customers meeting my sales budget and service expectations. This resulted into rollout of the AQN in Kenya.
Intern - Institutional Division
Ecolab East Africa Ltd
06.2016 - 09.2016
- Carried out a project on optimization of laundry solutions to address total operation costs, assigned by the Institutional Division during the internship program and produced a reference East Africa laundry cost chart.
- Learned on operations of Ecolab multinational company divisions and paid attention on technical selling and relating with customers.
Attaché - Engineering Department
New Kenya Cooperative Creameries (NKCC) Ltd
Nyahururu
06.2015 - 09.2015
- Learned and practiced all aspects of dairy industry.
Education
Bachelor of Engineering - Chemical and Process Engineering
Websites
Personal Information
Title: Regional Commercial Leader
Awards
- IMEA Champion Institutional Sales, 2023-01-01
- Scout and participated in the Lion Scouts' Award and P.A. (Presidential Award Scheme)
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