Hellena Vincent Damian
Dar Es Salaam,Tanzania
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wema Miamala Center
01.2021 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma Of Information Communication Technology - TTCL Tanzania
The Mwalimu Nyerere Memorial Academy
Dar Es Salaam03.2022
Olevel Education -
Jangwani Girls Secondary School
Dar Es Salaam11.2015
Primary Level -
Sala Sala Primary School
Dar Es Salaam09.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Additional Information
referees
Mectidis Mpokwa
0712687885
Teacher at Mabwepande primary school
Glory Ussiri
0654362646
Tacher at Sala sala Primary school
Languages
Swahili
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Representative
Wema Miamala Center
01.2021 - 01.2024
Diploma Of Information Communication Technology - TTCL Tanzania
The Mwalimu Nyerere Memorial Academy
Olevel Education -
Jangwani Girls Secondary School
Primary Level -
Sala Sala Primary School
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