Hellen Seiya

• Ensured safety of all campers with thorough risk assessments and strict adherence to guidelines.
• Spearheaded fundraising initiatives for improved facilities and resources at the camp.
• Enhanced camper satisfaction by implementing varied, engaging activity schedules.
• Navigated challenging weather conditions, ensuring continuity of planned activities without compromising safety.

Ensure everything in the itinerary is booked as planned.

Ensure that all the ground arrangement for the itinerary are organized.

Ensure that all flights and hotels are booked accordingly

Ensure that everything is paid for before the arrival of the clients

Arrange guides and make sure they are aware of the client's itinerary before the arrival of the client

• Conducted team meetings on a regular basis, promoting open communication within the team.
• Handled customer complaints effectively, restoring trust in our brand.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Assisted in recruitment process to build an effective workforce.
• Implemented promotional strategies for increased footfall during holiday seasons.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Increased staff productivity by providing comprehensive training programmes.
• Created a positive work environment, resulting in higher employee morale.

• Executed daily clerical tasks such as photocopying, scanning, faxing documents for smooth business operations.
• Maintained accurate data entry by diligently inputting information from various sources.
• Performed high-speed typing, increasing workflow productivity.
• Enhanced customer satisfaction with quick resolution of data-related queries.
• Assured data confidentiality by strictly adhering to company privacy policies and regulations.