Hellen Nchangwe
Manyara,Tanzania
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
2
2
Languages
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Bank Officer
NMB Bank Plc
Manyara, Tanzania
12.2024 - Current
Bank Officer
NMB Bank Plc
Manyara, Tanzania
04.2024 - Current
- Process customer transactions accurately and efficiently in a fast-paced banking environment.
- Serve customers at the counter for deposits, withdrawals, account opening, and balance inquiries
- Assist clients with account inquiries and provid relevant product information.
- Collaborated with team members to maintain high service standards and client satisfaction.
- Handle customer complaints and service issues positively and in an open way.
- Participate in cash counting,cash strapping,and balancing at the end-of-day
Direct Sales Representative
NMB Bank Plc
Arusha, Tanzania
12.2021 - 04.2024
- Open new accounts through proactive prospecting, including networking, contacting leads, and pursuing referrals, resulting in a robust sales pipeline.
- Assess customer needs to recommend tailored products and services, enhancing customer satisfaction and loyalty.
- Deliver engaging product presentations that highlighted key benefits and features, increasing customer interest.
- Facilitated cross-selling of various bank products to customers during consultations.
- Resolve basic queries* or escalate to branch/customer service team
Education
Bachelor of Arts in Political Science And Public Administration - Public Administration
University of Dar Es Salaam
Dar Es Salaam, Tanzania 10.2018 - 10.2021
Diploma - International Relations And Diplomacy
Centre For Foreign Relations
Dar Es Salaam, Tanzania 10.2015 - 07.2017
Certificate in International Relations And Diplomacy
Dar Es Salaam, TanzaniaBright Future Secondary School
Entebbe, UgandaSkills
- KYC and AML compliance
- Cash handling
- Customer Experience and Relationship Management
- Complaint resolution
- Emotional Intelligence
Languages
Kiswahili
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Travelling
- Socializing
- Eating
- Cooking
- Watching movies
References
References available upon request.
Timeline
Bank Officer
NMB Bank Plc
12.2024 - Current
Bank Officer
NMB Bank Plc
04.2024 - Current
Direct Sales Representative
NMB Bank Plc
12.2021 - 04.2024
Bachelor of Arts in Political Science And Public Administration - Public Administration
University of Dar Es Salaam
10.2018 - 10.2021
Diploma - International Relations And Diplomacy
Centre For Foreign Relations
10.2015 - 07.2017
Certificate in International Relations And Diplomacy
Bright Future Secondary School