Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heavenlight William

Dar Es Salaam

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

1
1
year of professional experience

Work History

Call Centre

Mwananchi Communication
07.2023 - 02.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Front Desk Receptionist

Mwananchi Communication
09.2022 - 06.2023
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

Certificate In Front Office Operation - Secretarial Studies and Office Administration

Kilimanjaro Institute Of Technology And Management
Dar Es Salaam
09.2022

Skills

  • Time Management
  • Listening Skills
  • Cash Handling
  • Problem-solving skills

Timeline

Call Centre

Mwananchi Communication
07.2023 - 02.2024

Front Desk Receptionist

Mwananchi Communication
09.2022 - 06.2023

Certificate In Front Office Operation - Secretarial Studies and Office Administration

Kilimanjaro Institute Of Technology And Management
Heavenlight William