Heavenlight A. Mwipi
Summary
Organized and proactive professional with experience managing details under pressure in complex environments. Strong guidance and counseling skills complemented by effective teamwork and coordination with colleagues and superiors. Committed to applying knowledge and abilities to assist employees and the organization in solving daily challenges and achieving goals. Committed Specialist with experience advising and developing teams for improved output. Forges productive working relationships to aid business growth. Upholds safety and compliance through tactical policy planning and implementation.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work history
Acting Specialist Compliance Advisory
2025.09 - 2026.03
- Providing regulatory compliance expertise and guidance in an advisory capacity to Wholesale Banking (“WB”) and Retail Banking (RB)
- Providing compliance advice and risk stewardship to all Business Functions to ensure that appropriate compliance programs, policies, procedures, and other controls are in place and operating effectively and satisfy supervisory obligations and regulatory expectations
- Identifying and assessing the compliance risks associated with the bank’s current and proposed future business activities, including new products, new business relationships and any extension of operations or network
- Providing timely, responsive and quality compliance related advice and guidance to enable the bank to meet its strategic objectives.
- Providing support and challenge all Functions stakeholders to ensure that they establish and monitor appropriate processes for compliance with the bank’s policies and procedures.
- Timely submission of complete foreign loans documents to BOT as per requirement.
- Ensuring that staff seek permission/approval from their Line Managers and Compliance in consultation with HR before accepting any appointment/ responsibilities outside the bank. Thorough review of staff external appointments
- Regulatory Duties:
- Building and maintaining good relationship between the Bank and all regulators.
- Timely execution and cascading of information to respective departments/units and follow ups to all
- Involve in New Product Approval committee to ensure all regulatory and internal controls are met. Compliance also obtains confirmation that BOT approval was obtained before launching a new product/ service.
- Obtaining confirmation that approval from BOT was obtained before new branch/ CCP is opened or closed and also engaging BOT before branch relocation
- Involved in concept review meeting for vetting new ideas and assessing the suitability of the products.
- Review of all customer complaints that have been escalated to regulators and CEO
- Maintaining a register of regulatory liaison/ commitments register to ensure undertakings and agreed actions are tracked and monitored for timely fulfillment
- Obtaining confirmation that approval from BOT was obtained before onboarding Senior Management members, Directors and External Auditors
- Making sure that all new regulations are also uploaded into intranet so that it can accessed by all staff.
- Review and updating of Obligation Register as well as other Manual
Zonal Compliance Specialist
2022.01 - 2025.08
- Reviewing present controls and processes to achieve a balance between the potential for risk and the need for quick decision-making through providing objective opinion on compliance assurance
- Proactively engaging internal customers and other stakeholders through timely attending to requests, queries in order to support achieving customer satisfaction.
- Support achievement of Customer experience (NPS & CSAT survey) target by conducting compliance assurance review on customer complaints to provide comfort on completeness, timely and sufficient resolution of complaints across all channels.
- Training and awareness to branch employees on FATCA requirements and non-compliance implications
- To advocate zero tolerance to frauds and misconducts through conducting various intervention trainings and enhancing visibility of whistle blowing channels in all appropriate platforms
- Conducting periodic risk assessments of the branches, process, products to ascertain compliance risk and recommend deployment of effective compliance risk measures and tracking issues arising from assurance activities and proving validation of issue closure where necessary
Acting Human Resource Business Partner (Central Zone, Eastern Zone and Northern)
2018.01 - 2024.01
- Assisting HRBP in Recruitment, Selection and Interviews
- Making sure respective staffs attend respective trainings
- Engaging branch on timely submission of PMs
- Reminding staff on timely attendance of eLearning courses
- Reviewing and confirming payroll on monthly basis
- Attending cases at CMA
- Counselling and Guidance
- Handling of Disciplinary issues and hearings
Zonal Operational Risk and Compliance Coordinator (ZORCC)
2019.01 - 2021.01
- Ensuring proper functioning of day-to-day controls, periodic monitoring of activities, timely identification and reporting of significant risks and losses and effectiveness of risk mitigation actions
- Proactive operational risk monitoring and analysis
- Implementation of Operational Risk Management Policy in branches
- Undertaking Risk Control Assessment conformance reviews and providing support to branches through provision of residual risk assessments
- Conduct regular Key Risk Indicators (KRIs) reviews to ensure branches maintain and track relevant, measurable and value adding KRIs.
- Provide guidance/trainings to branches on how to identify and capture issues/incidents as risk events to ensure they are added to the Loss Event Database in a timely manner.
- Ensure prompt, accurate escalation and reporting of risk events by the Branches and provide post-incident support to analyze root causes and ensure learning points are identified and addressed.
- Provide expert advice to Branch Network to support compliance to AML/CFT and Sanctions Regulatory requirements.
- Responsible to conducting Compliance risk assessments & testing and summarize findings in a concise format.
Acting Relationship Manager, Government Business
2019.01 - 2021.01
- Attending meetings with regional leaders and local authority leaders such as District Executive Director, Municipal Director, Municipal Treasurer
- Facilitating and coordinating various CSR activities within the zone
- Hamper distributions during holidays
Acting Zonal Facility Specialist (Eastern Zone)
2019.01 - 2021.01
- Coordinating all motor vehicle requests from zone and branch staff
- Assist branches on various demands and breakdowns
- Conducting weekly meetings with drivers
- Proper alignment and allocation of motor vehicles
- Processing payments, invoices from venders and suppliers
Zonal Compliance Coordinator (ZCC)
2018.01 - 2019.01
- Implementation of controls and processes at Branch Level to support management of money laundering, terrorism financing, sanctions risks and other related compliance issues.
- Ensuring compliance around NMB Code of Conduct, HR Manual and other related compliance policies.
- Review branch compliance adherence and reporting to management.
- To keep the Zone Manager, Branch Manager and Compliance Managers informed on ongoing basis of the quality of compliance.
Customer Service Officer Card Issuer, ATM and Strongroom Custodian Pin Mailer and Bank Teller
2014.01 - 2018.02
- Ensure high level of customer service.
- Attend all customer queries and complaints
- Opening accounts
- Card and PIN distribution
- To file all documents received
- Cross selling
- ATM replenishment
- ATM reconciliation
- ATM balancing
- Perform all duties as directed or assigned by supervisor
Know Your Customer (KYC) Data Reviewer
2014.04 - 2014.06
- Reviewing all accounts opened are complaints with banking procedures
- Perform all duties as directed or assigned by supervisor
Credit Reference Bureau (CRB) Data Remediation
2013.10 - 2014.03
- Perform all duties as directed and assigned by supervisor
- Remediate loan files as per BOT instruction
Acting Zonal Administrative Officer (Eastern Zone, Northern Zone and Dar es Salaam)
2019.01 - 2013.01
- Assisting the team in maintaining and distributing information pack and presentations.
- Managing courier mail, filing and utilizing as appropriate zonal storage facilities.
- Coordinating various activities with Zone office colleagues
- Preparation, reconciliation and submission of zone travel and other expenses in a timely manner.
- Diary management, co-ordination of meeting involving both internal and external personnel
- Taking minutes in zone meetings, Disciplinary Hearings and other related meetings
- Facilitating trainings.
Education
Masters - Business Administration
Eastern and Southern Africa Management Institute (ESAMI)
2024.01 - 2025.01
Bachelor Degree - Human Resource Management
Kampala International University
Kampala, Uganda 2010.01 - 2013.01
Advanced Certificate - Secondary School Education
Arusha Meru Secondary School
Arusha 2008.01 - 2010.01
Ordinary Level Certificate - Secondary School
Jaffery High School
Arusha 2004.01 - 2007.01
REFEREES
- Seka, Urio, Zonal Manager, Seka.Urio@nmbbank.co.tz, +255 689088942, NMB Bank Plc, P.O. Box 4887, Dar Es Salaam, Tanzania
- Abias Anthony, Mayalu, Human Resource Business Partner, Abias.Mayalu@nmbbank.co.tz, +255 767 210879, 0767 850026, NMB Bank Plc, P.O. Box 1580, Mwanza, Tanzania
- Baraka, Ladislaus, Zonal Manager, Baraka.Ladislaus@nmbbank.co.tz, +255 767 492927, +255 784 492927, NMB Bank Plc, P.O. Box 1256, Arusha, Tanzania
INTEREST
I like worshiping and praising God, I like travelling, cooking, watching movies, I like reading and writing articles and poems
AWARDS
MBA Best Performer Award 2025 - ESAMI, Employee of the month for 5 consecutive months 2021, Best Team Player in Eastern 2019, First Runner, Gold sales Award 2018, Certification of Appreciation on Wajibu Campaign First Winner 2017
Personal Information
SPECIAL COURSE AND TRAINING
- Foreign Loan Registration and Submission Of Regulatory Reports - BOT 2025
- Regulatory Compliance, Internal Control and Audit (2024) Bank of Tanzania – Arusha
- Foreign Account Tax Compliance Act (FATCA) Training (2024) NMB Training Academy
- Anti-Money Laundering and Counter Terrorist Financing training held at Bank of Tanzania training Centre Mtwara (2018 and 2022)
- Training of Trainers conducted at NMB Training Academy head office (2018)
- Occupational Health and Safety Authority and first aid training in Arusha 2017
- Financial Capability Training on Mtoto Account, Chipukizi Account and Mwanachuo Account (2016)
- Marketing and Business Management: Makerere Capacity Development Research Institute
- Public Administration and Management: Makerere Capacity Development Research Institute
- IPSAS Training: Computer Accounting based training done at United Nations International Criminal Tribunal for Rwanda (UNICTR)
CHAMPIONSHIP
- HR Champion
- Wajibu Champion
- Wakala Champion
Timeline
Acting Specialist Compliance Advisory
2025.09 - 2026.03
Masters - Business Administration
Eastern and Southern Africa Management Institute (ESAMI)
2024.01 - 2025.01
Zonal Compliance Specialist
2022.01 - 2025.08
Zonal Operational Risk and Compliance Coordinator (ZORCC)
2019.01 - 2021.01
Acting Relationship Manager, Government Business
2019.01 - 2021.01
Acting Zonal Facility Specialist (Eastern Zone)
2019.01 - 2021.01
Acting Zonal Administrative Officer (Eastern Zone, Northern Zone and Dar es Salaam)
2019.01 - 2013.01
Acting Human Resource Business Partner (Central Zone, Eastern Zone and Northern)
2018.01 - 2024.01
Zonal Compliance Coordinator (ZCC)
2018.01 - 2019.01
Know Your Customer (KYC) Data Reviewer
2014.04 - 2014.06
Customer Service Officer Card Issuer, ATM and Strongroom Custodian Pin Mailer and Bank Teller
2014.01 - 2018.02
Credit Reference Bureau (CRB) Data Remediation
2013.10 - 2014.03
Bachelor Degree - Human Resource Management
Kampala International University
2010.01 - 2013.01
Advanced Certificate - Secondary School Education
Arusha Meru Secondary School
2008.01 - 2010.01
Ordinary Level Certificate - Secondary School
Jaffery High School
2004.01 - 2007.01